SERVICENOW CIS - HR CERTIFICATION QUESTIONS AND ANSWERS 2024/25

What are the three current issues with HR Service Delivery? - ANSWER Staff feels disconnected No single location to access HR services Relies on email and phone-based interactions How does HRSD improve the employee experience? - ANSWER Automates routine tasks, provides tools to help deliver services, provides timely communication, access to a Service Portal, and integration with other backend systems through single platform What are the HRSD applications? - ANSWER HR Case and Knowledge Management, Employee Service Center, Enterprise Onboarding and Transitions (also called lifecycle events) Optional: HR integrations, HR performance analytics, Employee document management What is the HR Case and Knowledge Management Application? - ANSWER Primary set of applications used by HR to enable case management, benefits tracking, skills management, knowledge management and administration (groups, users, profiles) *Also referred to has HR Core What is the Employee Service Center application? - ANSWER The application provides an optional way for employees to engage with HR through a self service portal that allows access to their employee profile, request HR services, and search the HR knowledgebase. What is the Enterprise Onboarding and Transitions application? - ANSWER Allows the automation and streamlining of employee onboarding and other "lifecycle events" during and after tenure with the company What are the benefits of scoped HR applications? - ANSWER Protect HR by encapsulating and protecting its data and preventing interference from other applications Why should HR information be contained within scoped applications? - ANSWER HR information is generally sensitive or confidential and should only be accessed by HR professionals. While HR runs on an IT system, IT does not need full access to the information. What are the components of each scoped HR application? - ANSWER Tables (CoEs), Users/Groups/Skills, Properties, Scripts/business rules, Notifications - None of the above are carried over from app to app, must be inserted separately What are the different HR Administrator roles? - ANSWER HR Admin, ESC Admin, Lifecycle event (LE) admin, Integrations admin, Document management add-in *remember one for each app minus PA How do HR administrator roles relate to one another? - ANSWER There is one administrator role for each activated application. The roles may be held by a single person based on organization size and structure. Roles are not automatically contained under HR admin or System Admin What is the HR admin r