IAHSS Advanced Training for Healthcare Security Personnel 4th Edition
__________ patrol contributes, more than any other method of patrol, to excessive socialization. - ✔✔-
Foot
___________ can be an excellent way to measure customer service and improve performance. - ✔✔-
Feedback
_________________ produced by security personnel should always be viewed as important and
conform to required formats. - ✔✔-Documentation
A forensic patient's criminal record should be disclosed to whom? - ✔✔-Security personnel only
A healthcare security department should do this with any photographic or video evidence from a civil
disturbance. - ✔✔-Turn it over to the organization's legal department.
A healthcare security or police officer should do what during a labor dispute? - ✔✔-Remain objective.
A security officer responding to a crime scene should do what? - ✔✔-Respond as quickly as possible,
observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ✔✔-Protect his or her personal
safety.
After the healthcare organization has identified the list of potential threats, prioritized the list, and
selected those that would affect the facility, it must do what? - ✔✔-Implement procedures and controls
to reduce or eliminate areas of vulnerability.
Before using any covert monitoring devices, the officer should do what? - ✔✔-Review applicable state
and federal laws.
, Beginning in January 2008, under The Joint Commission's Emergency Management Standards the
increased responsibilities of security include what? - ✔✔-Identifying the role of law enforcement and the
National Guard at the facility during emergencies.
Bicycle patrol is? - ✔✔-Faster than foot patrol and a vehicle in heavy traffic.
Communication is ______________. - ✔✔-93% body language and 7% words.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
✔✔-Initiating some action to remove or reduce the risk.
Effective security requires balancing three elements: people, procedures and what? - ✔✔-Equipment
Failure to conduct routine patrol can ultimately result in what? - ✔✔-An increase in security spending
and a liability exposure.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - ✔✔-Excellent
Homeless individuals who take shelter in your facility may commit what crimes? - ✔✔-Assault, theft and
homicide
How can security and medical staff ease tension in an emergency department waiting room? - ✔✔-Form
a system of constant communication.
Individuals with Munchausen syndrome may do what? - ✔✔-Refuse medical treatment
Infant abductions can be prevented by doing what? - ✔✔-Educating staff and parents.
K-9 patrol teams can be particularly effective in dealing with which situation? - ✔✔-Emergency
department violence.
__________ patrol contributes, more than any other method of patrol, to excessive socialization. - ✔✔-
Foot
___________ can be an excellent way to measure customer service and improve performance. - ✔✔-
Feedback
_________________ produced by security personnel should always be viewed as important and
conform to required formats. - ✔✔-Documentation
A forensic patient's criminal record should be disclosed to whom? - ✔✔-Security personnel only
A healthcare security department should do this with any photographic or video evidence from a civil
disturbance. - ✔✔-Turn it over to the organization's legal department.
A healthcare security or police officer should do what during a labor dispute? - ✔✔-Remain objective.
A security officer responding to a crime scene should do what? - ✔✔-Respond as quickly as possible,
observing all safety practices.
After arriving at a crime scene, what should the security officer do first? - ✔✔-Protect his or her personal
safety.
After the healthcare organization has identified the list of potential threats, prioritized the list, and
selected those that would affect the facility, it must do what? - ✔✔-Implement procedures and controls
to reduce or eliminate areas of vulnerability.
Before using any covert monitoring devices, the officer should do what? - ✔✔-Review applicable state
and federal laws.
, Beginning in January 2008, under The Joint Commission's Emergency Management Standards the
increased responsibilities of security include what? - ✔✔-Identifying the role of law enforcement and the
National Guard at the facility during emergencies.
Bicycle patrol is? - ✔✔-Faster than foot patrol and a vehicle in heavy traffic.
Communication is ______________. - ✔✔-93% body language and 7% words.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
✔✔-Initiating some action to remove or reduce the risk.
Effective security requires balancing three elements: people, procedures and what? - ✔✔-Equipment
Failure to conduct routine patrol can ultimately result in what? - ✔✔-An increase in security spending
and a liability exposure.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - ✔✔-Excellent
Homeless individuals who take shelter in your facility may commit what crimes? - ✔✔-Assault, theft and
homicide
How can security and medical staff ease tension in an emergency department waiting room? - ✔✔-Form
a system of constant communication.
Individuals with Munchausen syndrome may do what? - ✔✔-Refuse medical treatment
Infant abductions can be prevented by doing what? - ✔✔-Educating staff and parents.
K-9 patrol teams can be particularly effective in dealing with which situation? - ✔✔-Emergency
department violence.
