Iahss
"Perception is reality" - Which of the following is important for the security professional to remember
regarding this statement?
-all interactions are subject to personal interpretation
-positive nonverbals and paraverbals will influence the "perception" of customers
-a customer's prior history of interaction may impact their initial impression of security in either an
adverse or or positive way
-all of the above - ANS-All of the above
A class B fire extinguisher is used to fight what kind of fire?
a. Flammable liquid fire
b. Paper fire
c. Electrical Fire
d. Wood fire - ANS-Flammable liquids (ETOH, Gasoline, Etc.)
A good report writer has a balanced blend of which of these?b12
A. Awareness, skills, know-how.
B. Opinions, skills, knowledge.
C. Outlook, skills, knowledge.
D. Attitude, skills, knowledge. - ANS-Attitude, Skills, knowledge
A healthcare setting presents which unique challenges during an active shooter event?
a. large vulnerable patient populations
b. hazardous materials
c. locked units
d. all of the above - ANS-all of the above
,A protection order is designed to do what?
a. Provide a legal mechanism to enforce no contact between victim and assailant
b. Begin the process of reconciliation between victim and assailant
c. Protect the physical well being of the victim
d. Both A and C - ANS-Both A and C
A security officer can play a key role in risk management by doing what?
a. telling nurses and other employees about stories in the news of shootings and other risks to health
care facilities to increase their awareness
b. arresting or detaining any suspicious persons who may be planning a robbery or assault
c. checking patient's medical records to ensure that nurses have correctly documented when restraints
are used
d. identifying possible threats, vulnerabilities, and opportunities to recommend countermeasures which
may lower the overall risk to your organization - ANS-identifying possible threats, vulnerabilities, and
opportunities to recommend countermeasures which may lower the overall risk to your organization
A security officer should carry a notebook for all of the following reasons except which one? e12
-to keep track of food orders
-to note safety hazards
-to write down all the facts for an incident report
-to keep a list of emergency telephone numbers - ANS-to keep track of food orders
A warrant is issued by whom.
-law enforcement officer
-a judicial officer
-a prosecutor
-a defense attorney - ANS-a judicial officer
Access to patient information is limited to those who "need to know" by which of the following?
a. Federal Bureau of Investigation (FBI)
,b. Occupational Safety and Health Administration (OSHA)
c. Health Insurance Portability and Accountability Act (HIPAA)
d. Centers for Medicare and medicaid (CMS) - ANS-Health Insurance Portability and Accountability Act
(HIPAA)
According to statistics published by the National Association of Security Companies, how many states
have NO regulations for security officers?b36
A. Twenty-six
B. Ten
C. Five
D. Eight - ANS-ten
All investigations seek answers to how many fundamental questions?b11
A. Eight.
B. Three.
C. Six.
D. Four. - ANS-Six
Along with a pen and notepad, what is the most important piece of equipment a security officer carries?
a. handcuffs
b. baton
c. two-way radio
d. keys - ANS-Two-way radio
An occurrence caused by human or natural phenomena that requires response actions to prevent or
minimize loss of life or damage is referred as what?
a. Incident
b. Disaster
c. Response plan
d. Training exercise - ANS-Incident
, Chapter 1 - ANS--Type of ownership, population demographics, and degree of medical specialization are
often relevant in planning and implementing a healthcare organization's security program
-Healthcare organizations often use a pyramid-shaped organizational structure
-physicians, employees, volunteers, and contractors comprise the workforce of a healthcare organization
-healthcare organizations have to follow many rules - some set by internal departments or management,
some by external agencies
-because of the services they provide, healthcare facilities are uniquely vulnerable to certain types of
risks
-managed-care health insurance coverage has strongly influenced organizations providing healthcare
-the security officer has an important role in reducing, monitoring, and reacting to the stress people
often experience in the healthcare environment
-healthcare organizations provide appropriate security services for moral, legal, and financial reasons
-the support of upper management and other employees strengthens the security program
Chapter 10 - ANS--Extent to which assaults are occurring in the healthcare industry
-causes of violent behavior unique to the healthcare setting
-prevention techniques that can lessen violence
-how a safely evaluate and intervene in a potentially violent or violent act
-using presence and dialog to control situations
-proper escalation of force to control violent situations
Chapter 11 - ANS--Defining an interview
-how to set up and conduct an interview
-the role of CCTV
-defining types of questions, open-versus closed-ended
-other interview questions to avoid
-the responsibilities of the first officer on scene
- the difference in approaching/interviewing victims, witnesses and suspects
-the importance of proper documentation and note taking
"Perception is reality" - Which of the following is important for the security professional to remember
regarding this statement?
-all interactions are subject to personal interpretation
-positive nonverbals and paraverbals will influence the "perception" of customers
-a customer's prior history of interaction may impact their initial impression of security in either an
adverse or or positive way
-all of the above - ANS-All of the above
A class B fire extinguisher is used to fight what kind of fire?
a. Flammable liquid fire
b. Paper fire
c. Electrical Fire
d. Wood fire - ANS-Flammable liquids (ETOH, Gasoline, Etc.)
A good report writer has a balanced blend of which of these?b12
A. Awareness, skills, know-how.
B. Opinions, skills, knowledge.
C. Outlook, skills, knowledge.
D. Attitude, skills, knowledge. - ANS-Attitude, Skills, knowledge
A healthcare setting presents which unique challenges during an active shooter event?
a. large vulnerable patient populations
b. hazardous materials
c. locked units
d. all of the above - ANS-all of the above
,A protection order is designed to do what?
a. Provide a legal mechanism to enforce no contact between victim and assailant
b. Begin the process of reconciliation between victim and assailant
c. Protect the physical well being of the victim
d. Both A and C - ANS-Both A and C
A security officer can play a key role in risk management by doing what?
a. telling nurses and other employees about stories in the news of shootings and other risks to health
care facilities to increase their awareness
b. arresting or detaining any suspicious persons who may be planning a robbery or assault
c. checking patient's medical records to ensure that nurses have correctly documented when restraints
are used
d. identifying possible threats, vulnerabilities, and opportunities to recommend countermeasures which
may lower the overall risk to your organization - ANS-identifying possible threats, vulnerabilities, and
opportunities to recommend countermeasures which may lower the overall risk to your organization
A security officer should carry a notebook for all of the following reasons except which one? e12
-to keep track of food orders
-to note safety hazards
-to write down all the facts for an incident report
-to keep a list of emergency telephone numbers - ANS-to keep track of food orders
A warrant is issued by whom.
-law enforcement officer
-a judicial officer
-a prosecutor
-a defense attorney - ANS-a judicial officer
Access to patient information is limited to those who "need to know" by which of the following?
a. Federal Bureau of Investigation (FBI)
,b. Occupational Safety and Health Administration (OSHA)
c. Health Insurance Portability and Accountability Act (HIPAA)
d. Centers for Medicare and medicaid (CMS) - ANS-Health Insurance Portability and Accountability Act
(HIPAA)
According to statistics published by the National Association of Security Companies, how many states
have NO regulations for security officers?b36
A. Twenty-six
B. Ten
C. Five
D. Eight - ANS-ten
All investigations seek answers to how many fundamental questions?b11
A. Eight.
B. Three.
C. Six.
D. Four. - ANS-Six
Along with a pen and notepad, what is the most important piece of equipment a security officer carries?
a. handcuffs
b. baton
c. two-way radio
d. keys - ANS-Two-way radio
An occurrence caused by human or natural phenomena that requires response actions to prevent or
minimize loss of life or damage is referred as what?
a. Incident
b. Disaster
c. Response plan
d. Training exercise - ANS-Incident
, Chapter 1 - ANS--Type of ownership, population demographics, and degree of medical specialization are
often relevant in planning and implementing a healthcare organization's security program
-Healthcare organizations often use a pyramid-shaped organizational structure
-physicians, employees, volunteers, and contractors comprise the workforce of a healthcare organization
-healthcare organizations have to follow many rules - some set by internal departments or management,
some by external agencies
-because of the services they provide, healthcare facilities are uniquely vulnerable to certain types of
risks
-managed-care health insurance coverage has strongly influenced organizations providing healthcare
-the security officer has an important role in reducing, monitoring, and reacting to the stress people
often experience in the healthcare environment
-healthcare organizations provide appropriate security services for moral, legal, and financial reasons
-the support of upper management and other employees strengthens the security program
Chapter 10 - ANS--Extent to which assaults are occurring in the healthcare industry
-causes of violent behavior unique to the healthcare setting
-prevention techniques that can lessen violence
-how a safely evaluate and intervene in a potentially violent or violent act
-using presence and dialog to control situations
-proper escalation of force to control violent situations
Chapter 11 - ANS--Defining an interview
-how to set up and conduct an interview
-the role of CCTV
-defining types of questions, open-versus closed-ended
-other interview questions to avoid
-the responsibilities of the first officer on scene
- the difference in approaching/interviewing victims, witnesses and suspects
-the importance of proper documentation and note taking
