THERAPEUTIC COMMUNICATIO N Lecture objectives: To understand communication as a nursing skill To distinguish between social and therapeutic communication To identify the goals of therapeutic communication

THERAPEUTIC COMMUNICATIO N Lecture objectives: To understand communication as a nursing skill To distinguish between social and therapeutic communication To identify the goals of therapeutic communication To discuss the critical issues of therapeutic communication To identify and describe techniques that facilitate patientcentered therapeutic communication To identify common causes that interfere with therapeutic communication The Communication Process • Communication occurs when one person sends a message and another person receives it, processes it, and indicates that the message has been interpreted • Is a continual circular process • Can be either verbal or nonverbal • The receiver must acknowledge that the message has been received and comprehended for communication to be complete. • Anxiety, fear, and pain are often expressed by nonverbal cues. Types of Communication 1. Verbal communication  is what is said and heard • It is the content of communication • Factual information can be conveyed through language or words. • it is an accurate and effective medium of communication  Use an appropriate tone of voice  Give verbal encouragement  Ask questions  Paraphrase  Seek clarification