SERVICENOW HR CERTIFICATION EXAM PREP QUESTIONS AND ANSWERS 2025

When does a HR Template populates data? - ANSWER After the Create a new Case When is a client role assigned? - ANSWER Automatically when an HR Profile is created When importing a new knowledge article, what date is used? - ANSWER No date is asked. Publish and valid dates are there How many user criteria records can a knowledge base have? - ANSWER Unlimited What options are available in the Guided Setup category view? - ANSWER Configuration categories and their tasks (get started, continue, skip) What options are available in the Guided Setup Task View - ANSWER Start, skip, mark as complete or unlock tasks Why are some tasks locked in the Guided Setup task view? - ANSWER Because they require a plugin to be activated What options are available in the Guided Setup Configuration view? - ANSWER Shows lists, forms and properties How many client roles are in the base instance? - ANSWER Ten (five for core and five for service portal) How many condition client role rules are in the base instance? - ANSWER Five How many client roles groups are in the base instance? - ANSWER Two: HR Fulfillment Support, HR Service Portal Is HR Core Basic