MGT 330 CHAPTER 16- EXAM QUESTIONS AND CORRECT ANSWERS (100% PASS)
Which of the following is the arousal, direction, and persistence of behavior? - Answers Motivation
A(n)_____ refers to a reward given by another person. - Answers extrinsic reward
A(n)_____ is an example of an intrinsic reward. - Answers employee's feelings of self-worth
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody
is the excellent benefits package she receives. Katie is motivated by: - Answers extrinsic rewards.
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about
shaping the minds of tomorrow's leaders. Sally is motivated by: - Answers intrinsic rewards.
Which of the following theories focuses on employee learning of desired work behaviors? - Answers
Reinforcement theory
Which motivation theory proposes that needs must be satisfied in sequence? - Answers Hierarchy of
needs theory
Which of the following theories emphasize the needs that motivate people? - Answers Content
Which of the following is a content theory that proposes that people are motivated by physiological,
safety, belongingness, esteem, and self-actualization needs? - Answers Hierarchy of needs theory
_____ focus on employee learning of desired work behaviors. - Answers Reinforcement theories
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory? - Answers
Compensation needs
Nelson is motivated by a strong need for recognition and is continually seeking credit for his
contributions to the organization. According to Maslow, Neil is motivated by which category of needs? -
Answers Esteem
_____ describe the most basic human physical needs, including food, water and oxygen. - Answers
Physiological needs
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and
be loved? - Answers Belongingness needs
According to Maslow, the highest order needs are: - Answers self-actualization needs.
Alderfer referred to the needs for physical well being as _____ needs. - Answers existence
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer
would say he is motivated by: - Answers relatedness needs
The frustration-regression principle is most closely related with _____. - Answers Alderfer
, According to Herzberg, _____ is an example of a hygiene factor. - Answers pay
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual
salaries. However, the company has been criticized for not establishing an achievement or recognition
program for its employees. Which of the following best describes the company in terms of the two-
factor theory? - Answers Good hygiene factors and inadequate motivators
Which of the following are high-level needs, according to Herzberg, and include achievement,
recognition, responsibility, and opportunity for growth? - Answers Motivators
_____ have the greatest impact, according to Herzberg, on job satisfaction. - Answers Motivators
The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What
would Herzberg recommend if your goal were to increase their level of satisfaction? - Answers Increase
the level of motivators
The desire to form close personal relationships, avoid conflict, and establish warm friendships,
describes: - Answers a need for affiliation.
A high need for _____ is associated with successful attainment of top levels in the organizational
hierarchy, according to McClelland. - Answers power
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be
described as her: - Answers need for power.
Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career
resources office recently told Alden that he had a high need for achievement. Based on this, what type
of career should Alden pursue? - Answers He should think about starting his own business.
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable? -
Answers Goal difficulty
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals. - Answers
goal acceptance
In goal-setting theory, which term refers to the need to get information to people about how well they
are doing in progressing toward goal achievement? - Answers Feedback
Which of the following is an example of a process theory of motivation? - Answers Equity theory
_____ theory deals with employee's perception of fairness. - Answers Equity
Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she
knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he
does. If Kara wishes to reduce this perceived inequity, what should she do? - Answers All of these.
Which of the following is the arousal, direction, and persistence of behavior? - Answers Motivation
A(n)_____ refers to a reward given by another person. - Answers extrinsic reward
A(n)_____ is an example of an intrinsic reward. - Answers employee's feelings of self-worth
Katie dislikes almost everything about her job. The only reason she continues to work at Mace Autobody
is the excellent benefits package she receives. Katie is motivated by: - Answers extrinsic rewards.
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about
shaping the minds of tomorrow's leaders. Sally is motivated by: - Answers intrinsic rewards.
Which of the following theories focuses on employee learning of desired work behaviors? - Answers
Reinforcement theory
Which motivation theory proposes that needs must be satisfied in sequence? - Answers Hierarchy of
needs theory
Which of the following theories emphasize the needs that motivate people? - Answers Content
Which of the following is a content theory that proposes that people are motivated by physiological,
safety, belongingness, esteem, and self-actualization needs? - Answers Hierarchy of needs theory
_____ focus on employee learning of desired work behaviors. - Answers Reinforcement theories
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory? - Answers
Compensation needs
Nelson is motivated by a strong need for recognition and is continually seeking credit for his
contributions to the organization. According to Maslow, Neil is motivated by which category of needs? -
Answers Esteem
_____ describe the most basic human physical needs, including food, water and oxygen. - Answers
Physiological needs
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and
be loved? - Answers Belongingness needs
According to Maslow, the highest order needs are: - Answers self-actualization needs.
Alderfer referred to the needs for physical well being as _____ needs. - Answers existence
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer
would say he is motivated by: - Answers relatedness needs
The frustration-regression principle is most closely related with _____. - Answers Alderfer
, According to Herzberg, _____ is an example of a hygiene factor. - Answers pay
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual
salaries. However, the company has been criticized for not establishing an achievement or recognition
program for its employees. Which of the following best describes the company in terms of the two-
factor theory? - Answers Good hygiene factors and inadequate motivators
Which of the following are high-level needs, according to Herzberg, and include achievement,
recognition, responsibility, and opportunity for growth? - Answers Motivators
_____ have the greatest impact, according to Herzberg, on job satisfaction. - Answers Motivators
The majority of hourly workers at Formatting Unlimited are neither satisfied nor dissatisfied. What
would Herzberg recommend if your goal were to increase their level of satisfaction? - Answers Increase
the level of motivators
The desire to form close personal relationships, avoid conflict, and establish warm friendships,
describes: - Answers a need for affiliation.
A high need for _____ is associated with successful attainment of top levels in the organizational
hierarchy, according to McClelland. - Answers power
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be
described as her: - Answers need for power.
Alden is a recent college graduate. He is unsure about his future. A counselor in his university's career
resources office recently told Alden that he had a high need for achievement. Based on this, what type
of career should Alden pursue? - Answers He should think about starting his own business.
Which term, in goal-setting theory, refers to the need to make goals highly ambitious but achievable? -
Answers Goal difficulty
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals. - Answers
goal acceptance
In goal-setting theory, which term refers to the need to get information to people about how well they
are doing in progressing toward goal achievement? - Answers Feedback
Which of the following is an example of a process theory of motivation? - Answers Equity theory
_____ theory deals with employee's perception of fairness. - Answers Equity
Kara and Simon are both middle managers at Gotcha International. Kara is dissatisfied because she
knows that Simon makes more in salary even though, in Kara's opinion, she works longer hours than he
does. If Kara wishes to reduce this perceived inequity, what should she do? - Answers All of these.
