MGT 330 Chapter 10 Exam Questions with Verified Answers Latest Update 2024 (Already Passed)

MGT 330 Chapter 10 Exam Questions with Verified Answers Latest Update 2024 (Already Passed) Organizational Change:Proactive change- - Answers PANNED CHANGE, INVOLVES MAKING CAREFULLY THOUGH-OUT Changes in anticipation of possible or expected problems or opportunities Organizational Change: Reactive change - Answers Making changes in response to problems or opportunities as they arise Collin's Five Stages of Institutional Decline - Answers Stage 1: Hubris born of success Stage 2: Undisciplined pursuit of more Stage 3: Denial and risk of peril Stage 4 : Grasping for salvation Stage 5: Capitulation to irrelevance External Forces for Organizational Change - Answers -Demographic characteristics -Market changes -Technological advancements -Shareholder & customer demands -Supplier practices -Social and political pressures Areas in Which Change is Often Needed - Answers -Changing people - Perceptions - Attitudes - Performance - Skills -Changing technology -Changing structure -Changing strategy 1. According to John Kotter, all of the following ways are suggested steps for leading organizational change except: A. generate short-term wins B. create a guiding coalition C. focus strictly on the employees rather than the actual process of change D. establish a sense of urgency - Answers c A Model Of Resistance to change - Answers Change agent characteristics <>Employee characteristics <> change agent-employee relationship = resistance to change Organizational change - Answers Adaptive chance: Reintroducing a familiar practice Innovative change: introducing a practice new to the organization Radically innovative change: Introducing a practice new to the industry Reasons Employees May Resist Change - Answers -Individual's predisposition toward change -Surprise and fear of the unknown -Climate of mistrust Fear of failure -Loss of status or job security -Peer pressure -Disruption of cultural traditions or group relationships -Personality conflicts -Lack of tact or poor timing -Nonreinforcing reward systems 2. ________ is a process by which a company compares its performance with that of high performing companies, in an effort to determine and implement best organizational practices. A. Benchmarking B. Interceding C. Systemization D. Anchoring - Answers B 3. The creation of products, services, or technologies that replace existing ones is called _________ innovation. A. product B. process C. incremental D. radical - Answers D Strategies for Minimizing Resistance for Change - Answers Communication Learning Employee involvement Stress management Negotiation Coercion Gaining Support for Change - Answers Allow for discussion Allow for participation Point out financial benefits Avoid change overload Allow for first-hand observation of successful change Get the best people behind the change Lewin's Change Model - Answers Unfreezing Changing