QDM EXAM 2 WITH COMPLETE
QUESTIONS AND VERIFIED ANSWERS [
GRADED A+]
In this chapter, quality is defined as:
A.
the degree of excellence at an acceptable price and the control of
variability at an acceptable cost.
B.
how well a product fits patterns of consumer preferences.
C.
the totality of features and characteristics of a product or service that
,bears on its ability to satisfy stated or implied needs.
D.
being impossible to define, but you know what it is. - ✔✔C.
the totality of features and characteristics of a product or service that
bears on its ability to satisfy stated or implied needs.
ISO 9000 is an international standard that addresses . - ✔✔quality
management systems
If 1 million passengers pass through the Jacksonville Airport with
checked baggage each year, a successful Six Sigma program for baggage
handling would result in how many passengers with misplaced luggage?
A.
3.4
B.
6.0
,C.
34
D.
2,700
E.
6 times the monthly standard deviation of passengers - ✔✔A.
3.4
The process of identifying other organizations that are best at some
facet of your operations and then modeling your organization after
them is known as:
A.
continuous improvement.
B.
employee empowerment.
, C.
benchmarking.
D.
copycatting.
E.
patent infringement. - ✔✔C.
benchmarking.
The Taguchi method includes all except which of the following major
concepts?
A.
Employee involvement
B.
Remove the effects of adverse conditions
C.
QUESTIONS AND VERIFIED ANSWERS [
GRADED A+]
In this chapter, quality is defined as:
A.
the degree of excellence at an acceptable price and the control of
variability at an acceptable cost.
B.
how well a product fits patterns of consumer preferences.
C.
the totality of features and characteristics of a product or service that
,bears on its ability to satisfy stated or implied needs.
D.
being impossible to define, but you know what it is. - ✔✔C.
the totality of features and characteristics of a product or service that
bears on its ability to satisfy stated or implied needs.
ISO 9000 is an international standard that addresses . - ✔✔quality
management systems
If 1 million passengers pass through the Jacksonville Airport with
checked baggage each year, a successful Six Sigma program for baggage
handling would result in how many passengers with misplaced luggage?
A.
3.4
B.
6.0
,C.
34
D.
2,700
E.
6 times the monthly standard deviation of passengers - ✔✔A.
3.4
The process of identifying other organizations that are best at some
facet of your operations and then modeling your organization after
them is known as:
A.
continuous improvement.
B.
employee empowerment.
, C.
benchmarking.
D.
copycatting.
E.
patent infringement. - ✔✔C.
benchmarking.
The Taguchi method includes all except which of the following major
concepts?
A.
Employee involvement
B.
Remove the effects of adverse conditions
C.
