FLETC BOP FINAL QUESTIONS AND ANSWERS WITH SOLUTIONS 2025

Intervene, take responsibility for resolving the situation, Get both sides of the story - ANSWER What responsibilities do a correctional workers have to keep conflicts from escalating? Maintain eye contact, Attentive posture positioning and body language Follow the speaker verbally You silence effectively - ANSWER What are the four main points to remember about communicating attention while you listen? Sit or lean forward, Keep still, Be aware of the look on your face - ANSWER Your overall body language makes a big difference and encouraging someone to talk to you what are some key things to remember? Paraphrasing and reflecting - ANSWER What to techniques is involved in responding During the convo - ANSWER When does paraphrasing occur? At the end of the conversation - ANSWER When does summarizing occur? Rephrasing the message in your own words - ANSWER What is paraphrasing? Deals with emotions - ANSWER What is reflecting? Way to go about getting information from someone - ANSWER What is probing? Identify an area that needs to be explored further Use open ended questions and statements to probe for additional information - ANSWER What are the do's in pro