EXAM QUESTIONS CORRECTLY ANSWERED
TEXAS A&M UNIVERSITY
To train employees, answer questions, and provide guidance in doing a task,
managers need
Correct Answer -Technical expertise.
Having conceptual skills often means being able to
Correct Answer -think creatively
Having analytical skills means that a manager is able to do all of the following
except
Correct Answer -think in abstract terms
Having good human relations skills means that a manger is able to
Correct Answer -work with others.
according to the text, all of the followings are skills needed by managers except
Correct Answer -clerical.
the line and staff structure divide general managing duties into functional areas,
each with a separate supervisor.
Correct Answer -False
staff amangers do not have direct authority over line mangers.
Correct Answer -true
,matrix structures are always permanent.
Correct Answer -false
matrix structures are usually quite expensive.
Correct Answer -True
an organizational form that is based on direct lines of authority from the top
executive to the lowest level of employees is called
Correct Answer -line structure
an advantage of line structure in organizations is
Correct Answer -a clear chain of command
a disadvantage of line structure is
Correct Answer -that managers must possess a wide range of knowledge and
skills.
Which of the following organizational forms allows managers to specialize in the
area for which they are reponsible?
Correct Answer -line and staff structure
multidivisonal structures
Correct Answer -organize departments into a larger division, often based on
geography, product, and/ or customer.
, today's dynamic business environment fostered which of the following
organizational forms?
Correct Answer -matrix structure
determining quality depends on
Correct Answer -customers' perceptions
the processes an organization uses to maintain its established quality standards
are called
Correct Answer -quality control
they system in which management collects and analyzes information abou the
production process to pinpoint quality problems in the production system is
called
Correct Answer -statistical process control
the first step in quality control for any organization is
Correct Answer -establishing standards.
is a philosophy that uniform commitment to quality in all areas of an organization
will promote a culture that meets customers' perceptions of quality.
Correct Answer -Total quality management
the inspection of purchased items and finished items ocurs
Correct Answer -after the fact.
determining how many items are to be inspected is called
Correct Answer -sampling