Genesys Cloud CX: Architect
Certification Exam Questions and
Answers
Which of the following is an automated telephony system that interacts with callers,
gathers information, and routes calls to the appropriate recipients?
A. DTMF
B. CRM
C. IVR
D. Telephony - Answers -C. IVR
Which of the following selects the interaction path and enhances the caller's experience
before agent assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR - Answers -B. Flow
Which type of call flow is used to create the call route that routes the incoming call to
the respective ACD queue based on the customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow - Answers -B. Inbound Call Flow
Select the container that holds an audio message and/or text-to-speech pairings on a
"per language" basis.
A. Flow
B. IVR
C. Prompts
D. DTMF - Answers -C. Prompts
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
, 6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,3,2,6,5,8,7
D. 1,4,2,3,6,5,8,7 - Answers -D. 1,4,2,3,6,5,8,7
Select all the possible measurements for the selection timeout of every menu. (Choose
two.)
A. Hours
B. Minutes
C. Seconds
D. Milliseconds
E. Microseconds - Answers -C. Seconds
D. Milliseconds
What is the maximum value that can be set for the 'Minimum confidence level' in speech
recognition?
A. 25%
B. 50%
C. 100%
D. No Limit - Answers -C. 100%
What is the minimum value for the number of times to repeat a menu?
A. 1
B. 2
C. 5
D. 0 - Answers -D. 0
What is the correct term for the setting that determines how long a caller can pause
between entering digits in the IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout - Answers -B. Inter-Digit Timeout
When you delete a flow, it removes only the current version of the flow.
True or False - Answers -False
Which speech recognition feature is enabled by default for new Inbound call flows?
A. Enable speech recognition for the entire flow
B. Company Directory speech recognition
C. Complete match timeout
Certification Exam Questions and
Answers
Which of the following is an automated telephony system that interacts with callers,
gathers information, and routes calls to the appropriate recipients?
A. DTMF
B. CRM
C. IVR
D. Telephony - Answers -C. IVR
Which of the following selects the interaction path and enhances the caller's experience
before agent assignment?
A. Prompts
B. Flow
C. DTMF
D. IVR - Answers -B. Flow
Which type of call flow is used to create the call route that routes the incoming call to
the respective ACD queue based on the customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow - Answers -B. Inbound Call Flow
Select the container that holds an audio message and/or text-to-speech pairings on a
"per language" basis.
A. Flow
B. IVR
C. Prompts
D. DTMF - Answers -C. Prompts
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
, 6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
A. 1,3,2,4,6,5,8,7
B. 1,4,2,3,6,5,7,8
C. 1,4,3,2,6,5,8,7
D. 1,4,2,3,6,5,8,7 - Answers -D. 1,4,2,3,6,5,8,7
Select all the possible measurements for the selection timeout of every menu. (Choose
two.)
A. Hours
B. Minutes
C. Seconds
D. Milliseconds
E. Microseconds - Answers -C. Seconds
D. Milliseconds
What is the maximum value that can be set for the 'Minimum confidence level' in speech
recognition?
A. 25%
B. 50%
C. 100%
D. No Limit - Answers -C. 100%
What is the minimum value for the number of times to repeat a menu?
A. 1
B. 2
C. 5
D. 0 - Answers -D. 0
What is the correct term for the setting that determines how long a caller can pause
between entering digits in the IVR?
A. Timeout
B. Inter-Digit Timeout
C. No Entry Timeout
D. Menu Selection Timeout - Answers -B. Inter-Digit Timeout
When you delete a flow, it removes only the current version of the flow.
True or False - Answers -False
Which speech recognition feature is enabled by default for new Inbound call flows?
A. Enable speech recognition for the entire flow
B. Company Directory speech recognition
C. Complete match timeout
