SCM 300 Exam 1 Davila (Questions + Answers) Solved

Operations duties - ️️-Process, plant management -Capacity planning (resources, speed, how much how fast) -Scheduling jobs/people -Waiting line management -Process improvement projects Aspects of QUALITY (competitive priorities) - ️️-Design Quality -Material and production quality -Quality level delivered (how it looks when delivered) -Consistent quality (builds trust) -Service quality (sales, support, repairs) Supply chain management- - ️️Efficient integration of: -Suppliers and manufacturers -transporters, distribution centers, warehouses -Retailers and all other parties associated tasked with the successful devivery of final product/service Primary goals of Corporation - ️️-Sustain Long-term profits -Maximize Return on Investment (ROI) How to do it? make money, avoid waste Profit formula - ️️Revenue - Cost (SC costs: materials, labor, energy, transportation, packaging, storage, defects, insurance) ROI formula - ️️Profit / Investment Aspects, formula of Value (customer perspective) - ️️What do I get (Quantity, quality) ------------------------------------ What is the price? (money, time) -Trust, quality, way company presents self Aspects, formula of Productivity (Organizational Perspective) - ️️What did I make? (Outputs) ------------------------------- What was the cost (Inputs)-Dont want to waste things. The 4 Competitive Priorities - ️️1. Cost 2. Quality 3. Speed/time 4. Flexibility Aspects of COST (competitive priorities) - ️️-Material Cost -Production Cost -Packaging -Quality Costs (returns repairs) -Customer service cost -Other (marketing, finance, waste disposal, rent, insurance, legal etc) Aspects of TIME (competitive priorities) - ️️-Delivery time, Lead Time (pizza industry) From order placement to order fulfillment... includes supplier delivery times, manufacturing time, transport times, waiting time... -On Time Delivery (Airline industry) Reliability vs. Speed... Percentage of time delivered when promised, staying on schedule -Fast, accurate, or both? Whats important in your industry Types of FLEXIBILITY (competitive priorities) -Companies offer large quantities OR large range of customizable features (forms of flexibility) - ️️1. Product or Customization flexibility 2. Volume Flexibility (coping w demand changes, large and/or small orders) 3. Mass customization (both customization and volume flexibility) Aspects of FLEXIBILITY (competitive priorities) - ️️-DESIGN FLEXIBILITY -MATERIALS/ PARTS FLEX (can material be used for number of different end items?) -FACILITY FLEXIBILITY (producing multiple items in 1 factory) -TOOLS/MACHINERY FLEX (tools used to make number of different end items or only one?) -EMPLOYEE FLEXIBILITY (Good at everything? specialists?) -SERVICE FLEXIBILITY (repairs, returns, help desk, worldwide, on site, in-person, recycle) Order of Supply Chain - ️️Buy it, make it, move it, sell it, service it Procurement (purchasing) - ️️Process of obtaining services, supplies, equipment in conformance w corp regulations -Responsible for the shoppingProcurement dutues - ️️-Suppler selection -Purchasing negotiations -Managing supplier relationships -Materials/inventory management