ORGB Chapter 11
power - correct answer ✔the ability to influence another person
influence - correct answer ✔the process of affecting the thoughts, behavior,
and feelings of another person
authority - correct answer ✔the right to influence another person
zone of indifference - correct answer ✔the range in which attempts to
influence the employee are perceived as legitimate and are acted on without a
great deal of thought
reward power - correct answer ✔based on an agent's ability to control
rewards that a target wants
coercive power - correct answer ✔based on the agent's ability to cause the
target to have an unpleasant experience
legitimate power - correct answer ✔based on position and mutual agreement
referent power - correct answer ✔based on interpersonal attraction
expert power - correct answer ✔exists when the agent has specialized
knowledge or skills that the target needs
most effective are - correct answer ✔referent and expert power
, most managers use - correct answer ✔the other three powers reward,
coercive, legitmate
Critical resources - correct answer ✔when one group controls an important
resource that another group desires, the first group holds the power
Strategic contingencies - correct answer ✔activities that other groups
depend on in order to complete their tasks
Three factors that give control over strategic contigency - correct answer ✔1.
Ability to cope with uncertainty
2. High degree of centrality (Important)
3. Nonsubstitutability (indispensable)
Using Power Ethically - correct answer ✔Being sensitive toward employees'
concerns and communicating well is key
Information power - correct answer ✔Access to and control over important
information
Utilitarian outcomes - correct answer ✔Does the behavior produce a good
outcome for people inside and outside the organization?
Individual rights - correct answer ✔Does the behavior respect the rights of all
individuals?
Distributive justice - correct answer ✔Does the behavior treat all individuals
equitably and fairly?
power - correct answer ✔the ability to influence another person
influence - correct answer ✔the process of affecting the thoughts, behavior,
and feelings of another person
authority - correct answer ✔the right to influence another person
zone of indifference - correct answer ✔the range in which attempts to
influence the employee are perceived as legitimate and are acted on without a
great deal of thought
reward power - correct answer ✔based on an agent's ability to control
rewards that a target wants
coercive power - correct answer ✔based on the agent's ability to cause the
target to have an unpleasant experience
legitimate power - correct answer ✔based on position and mutual agreement
referent power - correct answer ✔based on interpersonal attraction
expert power - correct answer ✔exists when the agent has specialized
knowledge or skills that the target needs
most effective are - correct answer ✔referent and expert power
, most managers use - correct answer ✔the other three powers reward,
coercive, legitmate
Critical resources - correct answer ✔when one group controls an important
resource that another group desires, the first group holds the power
Strategic contingencies - correct answer ✔activities that other groups
depend on in order to complete their tasks
Three factors that give control over strategic contigency - correct answer ✔1.
Ability to cope with uncertainty
2. High degree of centrality (Important)
3. Nonsubstitutability (indispensable)
Using Power Ethically - correct answer ✔Being sensitive toward employees'
concerns and communicating well is key
Information power - correct answer ✔Access to and control over important
information
Utilitarian outcomes - correct answer ✔Does the behavior produce a good
outcome for people inside and outside the organization?
Individual rights - correct answer ✔Does the behavior respect the rights of all
individuals?
Distributive justice - correct answer ✔Does the behavior treat all individuals
equitably and fairly?
