Organizational Behaviour: Chapter 6
(Groups & Teamwork)
What is the difference between a team and a group? - correct answer
✔GROUP: two or more people with a common relationship
TEAM: small number of people with complementary skills who are committed
to a common purpose, performance goals, and approach for which they hold
themselves mutually accountable
Teams - correct answer ✔- team members share LEADERSHIP
- both share ACCOUNTABILITY
- team develops PURPOSE or MISSION
- team works on PROBLEM SOLVING continuously, not just at scheduled
meeting times
- teams measure of EFFECTIVENESS is the team's outcomes and goals, not
individual outcomes and goals
What are the different kinds of teams? - correct answer ✔- Problem Solving
(or process-improvement)
- Self-managed (or self-directed) teams
- Cross-functional (or project) teams
- Virtual Teams
Problem-Solving (or process improvement team) - correct answer ✔5-12
employees from the same department who meet for a few hours each week to
discuss ways of improving quality, efficiency, and the work environment
Self-Managed (or self-directed) team - correct answer ✔10-15 employees
who take on many of the responsibilities of their former managers
, Cross-functional (or project) team - correct answer ✔a group of employees
at about the same hierarchial level, but from different work areas, who come
together to accomplish a task
Virtual Team - correct answer ✔a team that uses computer technology to tie
together physically dispersed members in order to achieve a common goal
Multiteam System - correct answer ✔a collection of two or more independent
teams that share a superordinate goal; a team of teams
Role - correct answer ✔a set of expected behaviours of a person in a given
position in a social unit
Role Expectations - correct answer ✔how others believe a person should act
in a given situation
Role Conflict - correct answer ✔a situation in which an individual finds that
complying with one role requirement may make it more difficult to comply with
another
Role Ambiguity - correct answer ✔a person is unclear about his or her role
Role Underload - correct answer ✔too little is expected of someone, and that
person feels that he or she is not contributing to the group
Role Overload - correct answer ✔too much is expected of someone
(Groups & Teamwork)
What is the difference between a team and a group? - correct answer
✔GROUP: two or more people with a common relationship
TEAM: small number of people with complementary skills who are committed
to a common purpose, performance goals, and approach for which they hold
themselves mutually accountable
Teams - correct answer ✔- team members share LEADERSHIP
- both share ACCOUNTABILITY
- team develops PURPOSE or MISSION
- team works on PROBLEM SOLVING continuously, not just at scheduled
meeting times
- teams measure of EFFECTIVENESS is the team's outcomes and goals, not
individual outcomes and goals
What are the different kinds of teams? - correct answer ✔- Problem Solving
(or process-improvement)
- Self-managed (or self-directed) teams
- Cross-functional (or project) teams
- Virtual Teams
Problem-Solving (or process improvement team) - correct answer ✔5-12
employees from the same department who meet for a few hours each week to
discuss ways of improving quality, efficiency, and the work environment
Self-Managed (or self-directed) team - correct answer ✔10-15 employees
who take on many of the responsibilities of their former managers
, Cross-functional (or project) team - correct answer ✔a group of employees
at about the same hierarchial level, but from different work areas, who come
together to accomplish a task
Virtual Team - correct answer ✔a team that uses computer technology to tie
together physically dispersed members in order to achieve a common goal
Multiteam System - correct answer ✔a collection of two or more independent
teams that share a superordinate goal; a team of teams
Role - correct answer ✔a set of expected behaviours of a person in a given
position in a social unit
Role Expectations - correct answer ✔how others believe a person should act
in a given situation
Role Conflict - correct answer ✔a situation in which an individual finds that
complying with one role requirement may make it more difficult to comply with
another
Role Ambiguity - correct answer ✔a person is unclear about his or her role
Role Underload - correct answer ✔too little is expected of someone, and that
person feels that he or she is not contributing to the group
Role Overload - correct answer ✔too much is expected of someone
