Organizational Behavior - Chapter 9 & 10
Quiz
Which of the following differentiates between formal and informal groups? -
correct answer ✔Formal groups involve clearly defined tasks and roles, while
informal groups are neither formally structured nor organizationally
determined.
Which of the following is true with regard to the social identity theory? - correct
answer ✔It proposes that people have emotional reactions to the failure or
success of their group because their self-esteem is tied into the group's
performance.
__________ is when we connect with the aggregate characteristics of our
groups. - correct answer ✔Collective identification
Which of the following statements is true with regard to the punctuated-
equilibrium model of group development? - correct answer ✔It characterizes
groups as exhibiting long periods of inertia interspersed with brief
revolutionary changes.
Role perception is defined as _______. - correct answer ✔Our view of how
we are supposed to act in a given situation
When group members adopt and agree to the norms of a group, which of the
following is true? - correct answer ✔A minimum of external controls is
necessary
Which of the following statements is true regarding the effect of status on
conformity pressure? - correct answer ✔People in high-status jobs have
, especially negative reactions to social pressure exerted by people in low-
status jobs.
According to status characteristics theory, which of the following factors does
not determine status? - correct answer ✔Ability to conform to group norms
Which of the following is an advantage of group decision making when
compared to individual decision making? - correct answer ✔increased
diversity of views
When compared to individual decision making, group decision making has a
disadvantage in the area of _______. - correct answer ✔speed
___________ is defined as a phenomenon in which the norm for consensus
overrides the realistic appraisal of alternative courses of action. - correct
answer ✔Groupthink
In discussing a given set of alternatives and arriving at a solution, group
members tend to exaggerated the initial positions they hold. This
phenomenon is called _______________. - correct answer ✔groupshift
The HR department at Bailey Services is considering offering telecommuting
as an option to some experienced employees. At a meeting to formalize the
move, the heads of the different departments met with Laura Watson, the HR
manager. Laura, who thought this meeting would be a short one, was proven
wrong when all the members, who had previously agreed that telecommuting
would work in their company, began coming up with divergent views. By the
end, two divisions claimed they had major concerns about allowing employees
to telecommute, and those in favor of it were equally vocal. This scenario
depicts the operation of _______________. - correct answer ✔groupshift
Quiz
Which of the following differentiates between formal and informal groups? -
correct answer ✔Formal groups involve clearly defined tasks and roles, while
informal groups are neither formally structured nor organizationally
determined.
Which of the following is true with regard to the social identity theory? - correct
answer ✔It proposes that people have emotional reactions to the failure or
success of their group because their self-esteem is tied into the group's
performance.
__________ is when we connect with the aggregate characteristics of our
groups. - correct answer ✔Collective identification
Which of the following statements is true with regard to the punctuated-
equilibrium model of group development? - correct answer ✔It characterizes
groups as exhibiting long periods of inertia interspersed with brief
revolutionary changes.
Role perception is defined as _______. - correct answer ✔Our view of how
we are supposed to act in a given situation
When group members adopt and agree to the norms of a group, which of the
following is true? - correct answer ✔A minimum of external controls is
necessary
Which of the following statements is true regarding the effect of status on
conformity pressure? - correct answer ✔People in high-status jobs have
, especially negative reactions to social pressure exerted by people in low-
status jobs.
According to status characteristics theory, which of the following factors does
not determine status? - correct answer ✔Ability to conform to group norms
Which of the following is an advantage of group decision making when
compared to individual decision making? - correct answer ✔increased
diversity of views
When compared to individual decision making, group decision making has a
disadvantage in the area of _______. - correct answer ✔speed
___________ is defined as a phenomenon in which the norm for consensus
overrides the realistic appraisal of alternative courses of action. - correct
answer ✔Groupthink
In discussing a given set of alternatives and arriving at a solution, group
members tend to exaggerated the initial positions they hold. This
phenomenon is called _______________. - correct answer ✔groupshift
The HR department at Bailey Services is considering offering telecommuting
as an option to some experienced employees. At a meeting to formalize the
move, the heads of the different departments met with Laura Watson, the HR
manager. Laura, who thought this meeting would be a short one, was proven
wrong when all the members, who had previously agreed that telecommuting
would work in their company, began coming up with divergent views. By the
end, two divisions claimed they had major concerns about allowing employees
to telecommute, and those in favor of it were equally vocal. This scenario
depicts the operation of _______________. - correct answer ✔groupshift
