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Exam (elaborations)

AFCPE MODULES 21-23 EXAM

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AFCPE MODULES 21-23 EXAM...

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AFCPE
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Uploaded on
November 9, 2024
Number of pages
7
Written in
2024/2025
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In 1962, President John F. Kennedy added to that tradition by introducing the
notion of four basic consumer rights. The four basic consumer rights he
specified were:
Right to Choose – this right states that consumers should have a variety of
options provided by different companies. Patent law, anti-trust legislation,
price-cutting, and price gouging are related to this right. For example, patent
law limits concept ownership. Anti-trust legislation prevents monopolistic
business practices.
Right to be Heard – this right states that consumers have a basic right to voice
complaints and concerns about a product, whether those concerns are about
quality, safety, pricing, or other points of concern.
Right to be Informed – This right states that businesses should always provide
consumers with enough complete, appropriate, and truthful information to make
intelligent and informed decisions. The right can apply in a number of different
contexts, from truthfully stating the ingredients in a food product to the gas
mileage in a vehicle. The Truth in Lending Act, which promotes the informed
use of consumer credit, was enacted because of this assertion and prevents
lenders from using deceptive practices to trick borrowers into agreeing to
hidden costs or unfavorable terms.
Right to Safety – this right implies that products should cause no harm to their
users if they are used as prescribed. Of course, products can be misused (driving
a car in a dangerous way, for example, or exceeding the dosage of a medicine).
But the Right to Safety means that sellers have an obligation to make sure
consumers are not at undue risk.
In 1985, the United Nations established Guidelines for Consumer Protection
which effectively added four additional consumer rights. These are:
Right to Consumer Education – this right states that consumers should be able
to acquire knowledge and skills to make informed, confident choices about
goods and services, while being aware of basic consumer rights and
responsibilities and how to act on them.

, Right to a Healthy Environment – this is the right to live and work in a work
space or home that is non-threatening to the well-being of present and future
generations.
Right to Redress – this right allows for consumers to receive a fair settlement of
just claims.
Right to Satisfaction of Basic Needs – this right demands that people have
access to basic, essential goods and services.
The Consumer Product Safety Commission (CPSC) is responsible for;
require product testing and warning labels in order to protect consumers’ right
to safety.
The National Association of Consumer Advocates (NACA) is
is a nationwide membership organization of attorneys who represent consumers
victimized by fraudulent, abusive, and predatory business practices
The Better Business Bureau also provides
political lobbying and action on behalf of consumers with grievances
What is the first thing a client should do if their credit card or debit card has
been lost or stolen?
Cancel credit cards.
Which are the three major credit bureaus?
Equifax
Experian
TransUnion
How long can a credit report fraud alert be extended?
7years
What is the initial duration for a credit report fraud alert?
90 days
What is the first thing a client should do if he suspects that he is a victim of
identity theft?

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