2023 United HealthCare - Ethics and Compliance
V2:(MBA 505) Q & A; Northern Illinois-
Updated 2024-2025
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educational events to UHC
D) Agents must report formal and informal marketing/sales events only to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment application?
A) The consumer's or another individual's provided by the consumer, such as a friend's or
relative'so
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
3. Which election period runs from October 15 to December 7 and allows consumers to elect to
join a Medicare Advantage Plan orswitch to a different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
4. Dino, an agent, received a phone call on Sept. 29 from a consumer interested in Medicare
Advantage plans for the new year. Dino proceeded to verify the consumer's Medicare eligibility,
describe the costs and benefit coverage of the plan, and explained that he could not accept an
enrollment application until Oct. 15. What did Dino do that was NOT compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
, 5. You have scheduled an appointment and obtained a Scope of Appointment ( SOA) form to
discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a
friend of the consumer who is Medicare-eligible is present to hear your presentation. What
should you do?
A) Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA
6. Providing objective information about the Medicare program and/or health improvement and
wellness at publicvenues is the purpose of which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events
{{Ans- B) Educational events
7. Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan available where she
lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can advise Janine of each of
the following except:
A) Josh should tell Janine that she can change her current plan to a 5-star plan since one is
available in the area where she lives.
B) Josh should tell Janine that she can only use the 5-star SEP once per calendar year
C) Josh should tell Janine that the new coverage will start the first month after she enrolls in the
5 star plan
D) Josh should tell Janine that she can only change her current plan to a 5 star plan during the
Annual Election Period
{{Ans- D) Josh should tell Janine that she can only change her current plan to a 5 star plan during
the AEP
8. Agent Bryan wants to grow his book of business. Which of the following lead generating
activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone number of at least
one acquaintance who is 65 or older
V2:(MBA 505) Q & A; Northern Illinois-
Updated 2024-2025
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educational events to UHC
D) Agents must report formal and informal marketing/sales events only to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment application?
A) The consumer's or another individual's provided by the consumer, such as a friend's or
relative'so
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
3. Which election period runs from October 15 to December 7 and allows consumers to elect to
join a Medicare Advantage Plan orswitch to a different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
4. Dino, an agent, received a phone call on Sept. 29 from a consumer interested in Medicare
Advantage plans for the new year. Dino proceeded to verify the consumer's Medicare eligibility,
describe the costs and benefit coverage of the plan, and explained that he could not accept an
enrollment application until Oct. 15. What did Dino do that was NOT compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
, 5. You have scheduled an appointment and obtained a Scope of Appointment ( SOA) form to
discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a
friend of the consumer who is Medicare-eligible is present to hear your presentation. What
should you do?
A) Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask the consumer's friend
to complete an SOA
6. Providing objective information about the Medicare program and/or health improvement and
wellness at publicvenues is the purpose of which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events
{{Ans- B) Educational events
7. Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan available where she
lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can advise Janine of each of
the following except:
A) Josh should tell Janine that she can change her current plan to a 5-star plan since one is
available in the area where she lives.
B) Josh should tell Janine that she can only use the 5-star SEP once per calendar year
C) Josh should tell Janine that the new coverage will start the first month after she enrolls in the
5 star plan
D) Josh should tell Janine that she can only change her current plan to a 5 star plan during the
Annual Election Period
{{Ans- D) Josh should tell Janine that she can only change her current plan to a 5 star plan during
the AEP
8. Agent Bryan wants to grow his book of business. Which of the following lead generating
activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone number of at least
one acquaintance who is 65 or older
