Information and Decision Making
Chapter 7
technological competency - answersIs the ability to understand new technologies and to
use them to their best advantage.
information competency - answersIs the ability to locate, gather, and organize
information for use in decision making.
Analytical competency - answersIs the ability to evaluate and analyze information to
make actual decisions and solve real problems.
information - answersIs data made useful for decision making.
Data - answersAre raw facts and observations.
5 criteria for turning data into useful information - answers1. Timely—The information is
available when needed; it meets deadlines for decision making and action.
2. High quality—The information is accurate, and it is reliable; it can be used with
confidence.
3. Complete—The information is complete and sufficient for the task at hand; it is as
current and up to date as possible.
4. Relevant—The information is appropriate for the task at hand; it is free from
extraneous or irrelevant materials.
5. Understandable—The information is clear and easily understood by the user; it is free
from unnecessary detail.
Analytics - answersInvolves systematic gathering and processing of data to make
informed decisions.
Management information systems - answersUse IT to collect, organize, and distribute
data for use in decision making.
Business intelligence - answersTaps information systems to extract and report data in
organized ways that are helpful to decision makers.
Executive dashboards - answersVisually display graphs, charts, and scorecards of key
performance indicators and information on a real-time basis.
Problem solving - answersInvolves identifying and taking action to resolve problems.
Decision - answersIs a choice among possible alternative courses of action.
Chapter 7
technological competency - answersIs the ability to understand new technologies and to
use them to their best advantage.
information competency - answersIs the ability to locate, gather, and organize
information for use in decision making.
Analytical competency - answersIs the ability to evaluate and analyze information to
make actual decisions and solve real problems.
information - answersIs data made useful for decision making.
Data - answersAre raw facts and observations.
5 criteria for turning data into useful information - answers1. Timely—The information is
available when needed; it meets deadlines for decision making and action.
2. High quality—The information is accurate, and it is reliable; it can be used with
confidence.
3. Complete—The information is complete and sufficient for the task at hand; it is as
current and up to date as possible.
4. Relevant—The information is appropriate for the task at hand; it is free from
extraneous or irrelevant materials.
5. Understandable—The information is clear and easily understood by the user; it is free
from unnecessary detail.
Analytics - answersInvolves systematic gathering and processing of data to make
informed decisions.
Management information systems - answersUse IT to collect, organize, and distribute
data for use in decision making.
Business intelligence - answersTaps information systems to extract and report data in
organized ways that are helpful to decision makers.
Executive dashboards - answersVisually display graphs, charts, and scorecards of key
performance indicators and information on a real-time basis.
Problem solving - answersInvolves identifying and taking action to resolve problems.
Decision - answersIs a choice among possible alternative courses of action.
