NALP Course 1 2024
How would you define teamwork? - answer-supporting your teammates
-going out of your way to help your teammates
-putting the team goals ahead of your personal goals
-being reliable
communicating clearly
-listening to others
-treating others respectfully
Why is the leasing professional critical to the success of a community? - answer-they
show and lease apts
-they deal with and serve residents
-they market to prospective residents
-they have an accurate pulse on their market
-they understand the impact their community has on the market and the industry
-they increase revenue by leasing and renewing apts to qualified applicants and
residents
-they enhance the value of the community by marketing and selling the apts at the most
achevable rent rates to qualified prospective residents
-they adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm
List at least 5 typical responsibilities of a leasing professional - answer-complying w/ all
regulatory laws and guidelines
-pre-lease apts on vacate notice
-inspect "to show" listed apts for tour readiness
-accept and process renewal paperwork
-conduct follow-up telephone calls
-communicate w/ residents
-shop the competition
-read ads and marketing materials
-inspect apts
-collect deposits and pro-rated rent fees
-conduct follow-up w/ prospective residents
-recruit referrals
-perform outreach marketing activities
-conduct resident satisfaction surveys
-conduct warm calls for new move ins
-attend local apt association activities
-demonstrate the features and benefits of the apts
-accept and process applications for leasing
-answer the telephone
How would you define teamwork? - answer-supporting your teammates
-going out of your way to help your teammates
-putting the team goals ahead of your personal goals
-being reliable
communicating clearly
-listening to others
-treating others respectfully
Why is the leasing professional critical to the success of a community? - answer-they
show and lease apts
-they deal with and serve residents
-they market to prospective residents
-they have an accurate pulse on their market
-they understand the impact their community has on the market and the industry
-they increase revenue by leasing and renewing apts to qualified applicants and
residents
-they enhance the value of the community by marketing and selling the apts at the most
achevable rent rates to qualified prospective residents
-they adhere to the industry's regulations and therefore minimize liability for the owner
and/or management firm
List at least 5 typical responsibilities of a leasing professional - answer-complying w/ all
regulatory laws and guidelines
-pre-lease apts on vacate notice
-inspect "to show" listed apts for tour readiness
-accept and process renewal paperwork
-conduct follow-up telephone calls
-communicate w/ residents
-shop the competition
-read ads and marketing materials
-inspect apts
-collect deposits and pro-rated rent fees
-conduct follow-up w/ prospective residents
-recruit referrals
-perform outreach marketing activities
-conduct resident satisfaction surveys
-conduct warm calls for new move ins
-attend local apt association activities
-demonstrate the features and benefits of the apts
-accept and process applications for leasing
-answer the telephone
