ITIL 4 Foundation Practice Test 1 Exam
Questions with Latest Update
What is the definition of a service? - Answer-A service is a means of enabling value co-
creation by facilitating outcomes that customers want to achieve, without the customer
having to manage specific costs and risks.
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a
product or service to meet a particular need. - Answer-Functionality
Identify the missing word in the following sentence. [?] is the practice of ensuring that
risks are properly assessed, authorizing changes to proceed, and managing a change
schedule in order to maximize the number of successful IT changes. - Answer-Change
Enablement
Identify the missing word(s) in the following sentence. An event is any change of state
that has significance for the management of a(n) [?] or other configuration items. -
Answer-Service
What is the purpose of the 'information security management' practice? - Answer-
Information security management is the practice of protecting an organization by
understanding and managing risks to the confidentiality, integrity, and availability of
information.
What is the purpose of the 'monitoring and event management' practice? - Answer-
Monitoring and event management is the practice of systematically observing services
and service components and recording and reporting selected changes of state
identified as events.
What is the purpose of the 'incident management' practice? - Answer-Incident
management is the practice of minimizing the negative impact of incidents by restoring
normal service operation as quickly as possible.
What is defined as the practice of ensuring that accurate and reliable information about
the configuration of services, and the configuration items that support them, is available
when and where needed? - Answer-Service Configuration Management
Identify the missing word in the following sentence. The [?] is the practice of capturing
demand for incident resolution and service requests. - Answer-Service Desk
Dion Training has decided to offer two membership levels to their training programs.
The first membership level includes all of their video courses, practice exams, and study
guides for a single monthly fee. This plan does not provide the students with the actual
exam voucher to take the certification exams, though. What term best describes this
Questions with Latest Update
What is the definition of a service? - Answer-A service is a means of enabling value co-
creation by facilitating outcomes that customers want to achieve, without the customer
having to manage specific costs and risks.
Identify the missing word(s) in the following sentence. Utility is the [?] offered by a
product or service to meet a particular need. - Answer-Functionality
Identify the missing word in the following sentence. [?] is the practice of ensuring that
risks are properly assessed, authorizing changes to proceed, and managing a change
schedule in order to maximize the number of successful IT changes. - Answer-Change
Enablement
Identify the missing word(s) in the following sentence. An event is any change of state
that has significance for the management of a(n) [?] or other configuration items. -
Answer-Service
What is the purpose of the 'information security management' practice? - Answer-
Information security management is the practice of protecting an organization by
understanding and managing risks to the confidentiality, integrity, and availability of
information.
What is the purpose of the 'monitoring and event management' practice? - Answer-
Monitoring and event management is the practice of systematically observing services
and service components and recording and reporting selected changes of state
identified as events.
What is the purpose of the 'incident management' practice? - Answer-Incident
management is the practice of minimizing the negative impact of incidents by restoring
normal service operation as quickly as possible.
What is defined as the practice of ensuring that accurate and reliable information about
the configuration of services, and the configuration items that support them, is available
when and where needed? - Answer-Service Configuration Management
Identify the missing word in the following sentence. The [?] is the practice of capturing
demand for incident resolution and service requests. - Answer-Service Desk
Dion Training has decided to offer two membership levels to their training programs.
The first membership level includes all of their video courses, practice exams, and study
guides for a single monthly fee. This plan does not provide the students with the actual
exam voucher to take the certification exams, though. What term best describes this
