Onboard service SSG Exam 2| Questions
Answered 100% Correct/Verified
Solutions
What is the name the AS customer service application? - ANSWER Block2Block
Is flight 4597 an odd or even flight number? ________. On Delta meal orders should be
taken _________________. - ANSWER Odd ; aft to foward
Will AE Customer Experience Auditors announce themselves to crew?_ - ANSWER NO
What are the catering locations for AE? - ANSWER CLT, DFW, LAX, ORD PHX
On AE, what would you find in compartment 201 on the CRJ 700(65 PAX) G-2? -
ANSWER 4 cups of hot cups and 4 cups of cold cups
When the FACET appears to be inoperable, check to ensure the - ANSWER Mophie
AE, always inspect glassware to ensure they do not have - ANSWER Cracks, breaks
and chips
Any broken glass must be left in the tray to be discarded by_ - ANSWER Catering
On AS, you may get an EDK in which hubs? - ANSWER LAX, PDX, SAN, SEA, SFO, SJC, SNA
, On AS and DC, ovens must be checked for ________________ prior to use. - ANSWER
LAX, PDK, SAN, SEA, SFO, SJC, SNA
On AS, TSU's are catered _________________stacked and must be prepared by
removing the bottom tray and dividing the contents between the two TSUS. -
ANSWER Double
What does SOAR stand for? - ANSWER Service outreach and review
Number these components of a FC meal service in proper order.
a. Deliver in-flight beverages with mixed nuts (Snack selection on DC)
b. Deliver meals
С. Deliver hot towels - ANSWER C, A, B
On Delta when would a linen be used? - ANSWER As a table cloth over tray tables
On AE, take FC orders from _______to ______ on Southbound and Eastbound flights
and take orders ______to ______on Northbound and Westbound flights. (Remembering
we always deliver FWD to AFT) - ANSWER FWD to AFT; AFT to FWD
Pairing/Trip/Rotation - ANSWER A scheduled assignment.
Leg - ANSWER A flight between two cities.
Turn - ANSWER A flight to a city followed by a return to the original starting city. Ex. MSP
to FAR to MSP.
Answered 100% Correct/Verified
Solutions
What is the name the AS customer service application? - ANSWER Block2Block
Is flight 4597 an odd or even flight number? ________. On Delta meal orders should be
taken _________________. - ANSWER Odd ; aft to foward
Will AE Customer Experience Auditors announce themselves to crew?_ - ANSWER NO
What are the catering locations for AE? - ANSWER CLT, DFW, LAX, ORD PHX
On AE, what would you find in compartment 201 on the CRJ 700(65 PAX) G-2? -
ANSWER 4 cups of hot cups and 4 cups of cold cups
When the FACET appears to be inoperable, check to ensure the - ANSWER Mophie
AE, always inspect glassware to ensure they do not have - ANSWER Cracks, breaks
and chips
Any broken glass must be left in the tray to be discarded by_ - ANSWER Catering
On AS, you may get an EDK in which hubs? - ANSWER LAX, PDX, SAN, SEA, SFO, SJC, SNA
, On AS and DC, ovens must be checked for ________________ prior to use. - ANSWER
LAX, PDK, SAN, SEA, SFO, SJC, SNA
On AS, TSU's are catered _________________stacked and must be prepared by
removing the bottom tray and dividing the contents between the two TSUS. -
ANSWER Double
What does SOAR stand for? - ANSWER Service outreach and review
Number these components of a FC meal service in proper order.
a. Deliver in-flight beverages with mixed nuts (Snack selection on DC)
b. Deliver meals
С. Deliver hot towels - ANSWER C, A, B
On Delta when would a linen be used? - ANSWER As a table cloth over tray tables
On AE, take FC orders from _______to ______ on Southbound and Eastbound flights
and take orders ______to ______on Northbound and Westbound flights. (Remembering
we always deliver FWD to AFT) - ANSWER FWD to AFT; AFT to FWD
Pairing/Trip/Rotation - ANSWER A scheduled assignment.
Leg - ANSWER A flight between two cities.
Turn - ANSWER A flight to a city followed by a return to the original starting city. Ex. MSP
to FAR to MSP.
