BA 3911
Business & Professional
Communication
MIDTERM EXAM
Q&S
©2024/2025
,1. Multiple Choice: In the context of business communication,
which of the following is not a characteristic of effective feedback?
a) Specific
b) General
c) Actionable
d) Timely
Correct Answer: b) General
Rationale: Effective feedback should be specific, actionable, and
timely to guide the recipient towards improvement.
2. Fill-in-the-Blank: The _______ model of communication
involves a sender, message, medium, receiver, and feedback.
Correct Answer: Transactional
Rationale: The transactional model of communication is a
dynamic process that includes the exchange of messages and
feedback.
3. True/False: Non-verbal communication can often convey more
meaning than verbal communication.
Correct Answer: True
©2024/2025
, Rationale: Non-verbal cues such as body language, tone, and
facial expressions can provide significant insight into a person's
message and emotions.
4. Multiple Response: Select all that apply. Which of the following
are key elements of professional communication?
a) Clarity
b) Brevity
c) Jargon
d) Empathy
e) Technicality
Correct Answers: a) Clarity, b) Brevity, d) Empathy
Rationale: Clarity, brevity, and empathy are essential for effective
professional communication, while excessive jargon and
technicality can hinder understanding.
5. Multiple Choice: Effective crisis communication requires a
response that is:
a) Immediate, but potentially inaccurate
b) Delayed, but fully informed
c) Immediate and accurate
d) Delayed and vague
Correct Answer: c) Immediate and accurate
©2024/2025
, Rationale: In a crisis, communicating quickly and accurately is
crucial to maintain trust and manage the situation effectively.
6. Fill-in-the-Blank: The principle of _______ states that messages
should be as simple as necessary, but no simpler.
Correct Answer: Parsimony
Rationale: The principle of parsimony in communication ensures
that messages are straightforward without oversimplifying complex
ideas.
7. True/False: In professional communication, active listening is
just as important as speaking or writing clearly.
Correct Answer: True
Rationale: Active listening allows for better understanding and
response to the communication of others, making it a critical skill
in professional settings.
8. Multiple Response: Which of the following are considered
barriers to effective communication?
a) Cultural differences
b) Emotional intelligence
c) Noise
d) Distractions
©2024/2025
Business & Professional
Communication
MIDTERM EXAM
Q&S
©2024/2025
,1. Multiple Choice: In the context of business communication,
which of the following is not a characteristic of effective feedback?
a) Specific
b) General
c) Actionable
d) Timely
Correct Answer: b) General
Rationale: Effective feedback should be specific, actionable, and
timely to guide the recipient towards improvement.
2. Fill-in-the-Blank: The _______ model of communication
involves a sender, message, medium, receiver, and feedback.
Correct Answer: Transactional
Rationale: The transactional model of communication is a
dynamic process that includes the exchange of messages and
feedback.
3. True/False: Non-verbal communication can often convey more
meaning than verbal communication.
Correct Answer: True
©2024/2025
, Rationale: Non-verbal cues such as body language, tone, and
facial expressions can provide significant insight into a person's
message and emotions.
4. Multiple Response: Select all that apply. Which of the following
are key elements of professional communication?
a) Clarity
b) Brevity
c) Jargon
d) Empathy
e) Technicality
Correct Answers: a) Clarity, b) Brevity, d) Empathy
Rationale: Clarity, brevity, and empathy are essential for effective
professional communication, while excessive jargon and
technicality can hinder understanding.
5. Multiple Choice: Effective crisis communication requires a
response that is:
a) Immediate, but potentially inaccurate
b) Delayed, but fully informed
c) Immediate and accurate
d) Delayed and vague
Correct Answer: c) Immediate and accurate
©2024/2025
, Rationale: In a crisis, communicating quickly and accurately is
crucial to maintain trust and manage the situation effectively.
6. Fill-in-the-Blank: The principle of _______ states that messages
should be as simple as necessary, but no simpler.
Correct Answer: Parsimony
Rationale: The principle of parsimony in communication ensures
that messages are straightforward without oversimplifying complex
ideas.
7. True/False: In professional communication, active listening is
just as important as speaking or writing clearly.
Correct Answer: True
Rationale: Active listening allows for better understanding and
response to the communication of others, making it a critical skill
in professional settings.
8. Multiple Response: Which of the following are considered
barriers to effective communication?
a) Cultural differences
b) Emotional intelligence
c) Noise
d) Distractions
©2024/2025
