Salesforce Process Automation Accredited Professional Exam Questions and Answers

Salesforce Process Automation Accredited Professional Exam Questions and Answers What flow type should be used when a record is created? - ANSWER-Record-Triggered What flow type should be used when a record is created or updated; e.g., when an account is created OR the account priority field is changed? - ANSWER-Record-Triggered What flow type should be used when a record is deleted? - ANSWER-Record-triggered How would you satisfy a requirement to launch a process after a certain amount of time; e.g., a week after a lead is created, send an email - ANSWER-Configure a record-triggered flow with a scheduled path ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 2/238 What flow type should be used at a specified time and frequency; e.g., midnight every Saturday? - ANSWER-Schedule-Triggered *** AUTOMATION BASICS *** What flow type should be used when a user clicks a button on a form? - ANSWER-Screen *** TOOLS & BEST PRACTICES *** What flow type should be used when a user clicks a quick action button? - ANSWER-Screen *** TOOLS & BEST PRACTICES *** State an example of a screen flow launched w/ a quick action button - ANSWER-When an employee clicks 'Request PTO' on their employee record and the flow opens a form to complete the request *** AUTOMATION BASICS *** ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 3/238 What flow type should be used when a user clicks a custom button or link? - ANSWER-Autolaunched flow *** AUTOMATION BASICS *** Provide an example of an autolaunched flow - ANSWER-When a user clicks a Complete Sale button after closing an opportunity, the flow starts background automations, such as updating records and emailing stakeholders. *** AUTOMATION BASICS *** What flow type(s) should be used when called by another flow - ANSWER-Autolaunched or Screen *** AUTOMATION BASICS *** What flow type should be used when called by Apex code? - ANSWER-Autoluanched *** AUTOMATION BASICS *** ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 4/238 What flow type should be used when a platform event message is received; e.g., when an integrated printer is out of ink, it publishes a platform event message? - ANSWER-Platform-Event Triggered *** INTEGRATION *** State how a flow could be used to access external systems - ANSWER-Call actions registered by External Services to insert details from an external banking system into a Salesforce record. *** AUTOMATION BASICS *** What automation tool should be used when you want to approve records through multiple levels in your organization? - ANSWER-Approval Processes *** TOOLS & BEST PRACTICES *** What automation tool should be used when you want to coordinate multiple flows, and assign them to multiple teams or individuals; e.g., an automated hiring process that involves HR, Finance, and the hiring team? - ANSWER-Flow Orchestration *** AUTOMATION BASICS *** ©EMILLECT 2024/2025 ACADEMIC YEAR. ALL RIGHTS RESERVED FIRST PUBLISH OCTOBER 2024 Page 5/238 What automation tool should be used when you want to suggest offers and actions to users that are tailored to meet your unique business criteria; e.g., prompt agents to offer service contracts to customers who don't have them? - ANSWER-Einstein Next Best Action *** TOOLS & BEST PRACTICES *** What automation tool should be used when you want to perform an operation for more records than scheduled-triggered flows allow; e.g., update all 600,000 contacts at once? - ANSWER-Batch Apex *** TOOLS & BEST PRACTICES *** What automation tool should be used when you want to perform CPU-intensive operations; e.g., calculate a highly complex discount rate? - ANSWER-Apex