PR298 EXAM 2- CHAPTER 6 QUESTIONS AND
ANSWERS WITH SOLUTIONS 2024
Dave Carroll successfully used technology to retaliate against United Airlines for breaking his guitar. He
posted a video on YouTube and had ____ views within ______ days - ANSWER 2.4 Million, 6 days
Reflect on an unresolved situation with a company you have had a negative experience. How could you
use technology to resolve the situation? - ANSWER Tweeting at or emailing a company when you are
unsatisfied with a product- getting coupons or a replacement product.
INFERENCE-OBSERVATION CONFUSION occurs when a person fails to distinguish between what was
actually observed firsthand and what was only inferred - ANSWER TRUE
SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation. - ANSWER TRUE
First impressions are very important and one way to be received favorably is to impress people with your
VOCABULARY, particularly when you are giving instructions. - ANSWER FALSE
People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one. -
ANSWER TRUE
People who experience high anxiety are LESS LIKELY to be promoted to supervisory positions. - ANSWER
TRUE
"PERPENDICULAR" and "TANGENT" are examples of specific terms that effective communicators would
use to clarify their instructions. - ANSWER FALSE
One of the surest obstacles to effective communication is EXCESSIVE preparation. - ANSWER FALSE
Whether a behavior is considered sexual harassment depends on the INTENTIONS of the HARASSER. -
ANSWER FALSE
, BYPASSING can occur because people use different words but actually mean the same thing. - ANSWER
TRUE
Participation is LESS ORGANIZED with videoconferencing than face to face meetings. - ANSWER FALSE
Of all Internet activities, SOCIAL MEDIA is number one in popularity. - ANSWER FALSE
The use of both personal and corporate blogs is a high growth area in communication technology. -
ANSWER TRUE
A recent study of telecommuters found that workers communicate just as well in VIRTUAL environments
as they do in the traditional office. - ANSWER FALSE
SITUATIONAL ANXIETY is also known as communication apprehension. - ANSWER FALSE
VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for
training, for business updates, and to keep them from feeling isolated. - ANSWER FALSE
Which of the following statements is not true about people who experience a high level of
communication anxiety?
a. They are perceived as less competent.
b. They are less likely to be offered an interview.
c. Their status and pay is no different than that of less anxious people.
d. They experience less job satisfaction. - ANSWER Their status and pay is no different than that of less
anxious people.
When giving instructions, the text recommends using an acronym such as
a. the North Atlantic Treaty Organization as NATO.
b. the first step..., the second step..., and so on.
c. that today's task is identical to yesterday's task except for one additional step.
d. the letters used to represent each comer of a square.
ANSWERS WITH SOLUTIONS 2024
Dave Carroll successfully used technology to retaliate against United Airlines for breaking his guitar. He
posted a video on YouTube and had ____ views within ______ days - ANSWER 2.4 Million, 6 days
Reflect on an unresolved situation with a company you have had a negative experience. How could you
use technology to resolve the situation? - ANSWER Tweeting at or emailing a company when you are
unsatisfied with a product- getting coupons or a replacement product.
INFERENCE-OBSERVATION CONFUSION occurs when a person fails to distinguish between what was
actually observed firsthand and what was only inferred - ANSWER TRUE
SITUATIONAL ANXIETY refers to anxiety caused by factors present in a specific situation. - ANSWER TRUE
First impressions are very important and one way to be received favorably is to impress people with your
VOCABULARY, particularly when you are giving instructions. - ANSWER FALSE
People seem to learn more easily when they can COMPARE OR CONTRAST a new task with an old one. -
ANSWER TRUE
People who experience high anxiety are LESS LIKELY to be promoted to supervisory positions. - ANSWER
TRUE
"PERPENDICULAR" and "TANGENT" are examples of specific terms that effective communicators would
use to clarify their instructions. - ANSWER FALSE
One of the surest obstacles to effective communication is EXCESSIVE preparation. - ANSWER FALSE
Whether a behavior is considered sexual harassment depends on the INTENTIONS of the HARASSER. -
ANSWER FALSE
, BYPASSING can occur because people use different words but actually mean the same thing. - ANSWER
TRUE
Participation is LESS ORGANIZED with videoconferencing than face to face meetings. - ANSWER FALSE
Of all Internet activities, SOCIAL MEDIA is number one in popularity. - ANSWER FALSE
The use of both personal and corporate blogs is a high growth area in communication technology. -
ANSWER TRUE
A recent study of telecommuters found that workers communicate just as well in VIRTUAL environments
as they do in the traditional office. - ANSWER FALSE
SITUATIONAL ANXIETY is also known as communication apprehension. - ANSWER FALSE
VIDEOCONFERENCING is used by multiple-location companies to communicate with their employees for
training, for business updates, and to keep them from feeling isolated. - ANSWER FALSE
Which of the following statements is not true about people who experience a high level of
communication anxiety?
a. They are perceived as less competent.
b. They are less likely to be offered an interview.
c. Their status and pay is no different than that of less anxious people.
d. They experience less job satisfaction. - ANSWER Their status and pay is no different than that of less
anxious people.
When giving instructions, the text recommends using an acronym such as
a. the North Atlantic Treaty Organization as NATO.
b. the first step..., the second step..., and so on.
c. that today's task is identical to yesterday's task except for one additional step.
d. the letters used to represent each comer of a square.
