1|Page | © copyright 2024/2025 | Grade A+
BUSM 10 FINAL Questions and
Answers (100% Pass)
_______ is an approach for mistake-proofing processes using automatic
devices or methods to avoid simple human error.
✓ poka-yoke
In poka-yoke, customer errors in preparation arise when customers fail to
remember steps in the process or to follow instructions.
✓ False
In the scoring rubric of the DFMEA ratings, the number _______ represents a
failure that is so minor that a customer probably would not notice it.
✓ 1
The _______ phase of DMAIC focuses on why defects, errors, or excessive
variation occur.
✓ analyze
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
The idea behind poka-yoke is to avoid repetitive tasks or actions that depend
on vigilance or memory in order to free worker's time and minds to pursue
more creative and value-adding activities.
✓ True
A histogram shows the frequency or number of observations of a particular
value or within a specified group.
✓ True
The______ phase of the Six Sigma DMAIC process focuses on how to maintain
the improvements, which includes putting tools in place to ensure that the
key variables remain within the maximum acceptable ranges under the
modified process.
✓ control
Competitive bench-marking evaluates processes or business functions
against the best companies, regardless of their industry.
✓ False
_______ is the first step in building the house of quality.
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
✓ Identifying customer attributes
The most important ingredient for continuous improvement is an appropriate
organizational culture.
✓ True
The roof of the House of Quality shows the interrelationships between the
voice of the customer and the technical features.
✓ False
A process owner might be an individual, a team, a department, or some
cross-functional group.
✓ True
The Deming cycle is composed of four stages: Design, Measure, Analyze, and
Control.
✓ False
A kaizen event (Blitz) is a slow process in which a team or a department uses
its resources into an improvement project over a long time period.
Master01 | October, 2024/2025 | Latest update
BUSM 10 FINAL Questions and
Answers (100% Pass)
_______ is an approach for mistake-proofing processes using automatic
devices or methods to avoid simple human error.
✓ poka-yoke
In poka-yoke, customer errors in preparation arise when customers fail to
remember steps in the process or to follow instructions.
✓ False
In the scoring rubric of the DFMEA ratings, the number _______ represents a
failure that is so minor that a customer probably would not notice it.
✓ 1
The _______ phase of DMAIC focuses on why defects, errors, or excessive
variation occur.
✓ analyze
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
The idea behind poka-yoke is to avoid repetitive tasks or actions that depend
on vigilance or memory in order to free worker's time and minds to pursue
more creative and value-adding activities.
✓ True
A histogram shows the frequency or number of observations of a particular
value or within a specified group.
✓ True
The______ phase of the Six Sigma DMAIC process focuses on how to maintain
the improvements, which includes putting tools in place to ensure that the
key variables remain within the maximum acceptable ranges under the
modified process.
✓ control
Competitive bench-marking evaluates processes or business functions
against the best companies, regardless of their industry.
✓ False
_______ is the first step in building the house of quality.
Master01 | October, 2024/2025 | Latest update
, 1|Page | © copyright 2024/2025 | Grade A+
✓ Identifying customer attributes
The most important ingredient for continuous improvement is an appropriate
organizational culture.
✓ True
The roof of the House of Quality shows the interrelationships between the
voice of the customer and the technical features.
✓ False
A process owner might be an individual, a team, a department, or some
cross-functional group.
✓ True
The Deming cycle is composed of four stages: Design, Measure, Analyze, and
Control.
✓ False
A kaizen event (Blitz) is a slow process in which a team or a department uses
its resources into an improvement project over a long time period.
Master01 | October, 2024/2025 | Latest update
