Public Administration Final Exam Questions with Verified Answers Already Passed ( 100% Pass)

Public Administration Final Exam Questions with Verified Answers Already Passed ( 100% Pass) Measuring the productivity of any jurisdiction, organization, program or individual is particularly problematic because of the problem of defining outputs and of quantifying measures of: - Answers Efficiency, Effectiveness, and Output Osborne and Gaebler observed a new paradigm of government, which they described as: - Answers Reinventing government The current guru of the "new public management philosophy' is: - Answers Christopher Pollitt Some barriers to Productivity Improvement in the public sector are the following with the , EXCEPTION of: - Answers Social Networking E-Government has created the 311 approach for local government. Some cities like New York and San Antonio has shown its utility. The 311 call number is used to: - Answers Place citizens in contact with a municipal employee, try to provide a "one-stop" government, improve efficiency in service delivery Total Quality Management is credited to which of the following - Answers W. Edwards Deming What makes performance management different from mere management - Answers T/F: Managerialism is a philosophy that contradicts the tenets of participative management in its assumption that an organizational elite, consisting of managers can change and control the purpose of organizations. - Answers false T/F: Re-engineering is making a small, incremental, step-by-step changes at the margins of organizational problems - Answers false T:F/ One focus of the new public management is a lack of concentrated effort to meet the needs of "consumers" - Answers false Having a manager oversee every task he/she delegates to an employee, even when this oversight is not needed is: - Answers Micromanagement The trait theory of leadership: - Answers Argues that leaders have unique characteristics, are born not made, and are fundamentally different from followers (All of the Above) The primary difference between leadership and management is that powerful leaders: - Answers Get people to do what they have never done before, have formal and informal authority, do not rely on bestowed authority (All of the above) The five major bases of power suggested by French and Raven are: - Answers expert, referent, reward, legitimate, and coercive power The "heroic" style leader: - Answers operates with stress and this carries over in to the organization as a whole, finds it difficult to delegate authority, is an inherently theatrical style of leadership (All of the above) Because the 10th amendment to the U.S. Constitution reserves powers for the states: - Answers They take on important regulatory functions and play preeminent roles in policy areas (A and B) A SWOT analysis - Answers is a tool to assess organizational fit with its internal and external environments, strengths and weaknesses look at an organizations internal resources and capabilities, opportunities and threats look to the opportunistic and predatory aspects form the outside that are possible threats to an organizations survival (All of the Above) A process that systematically compares work processes of competitors or with best practices in an industry is called - Answers benchmarking A Budget Analyst in the City of El Centro is asked to measure the effectiveness and efficiency of the City Manager's office. He will use _______ to do this: - Answers best practices, benchmarking, and management scorecards The Food and Drug Administration is housed in which cabinet office: - Answers Health and Human Services T/F: As organizational environment moves from stable to turbulent, H. Ignor Ansoff argues that capability moves from "custodial" to "entrepreneur" - Answers true T/F: strategy refers to the use of resources to gain an objective - Answers true T/F: Over-management in the public sector is a benefit to the public organization because with multiple eyes on the job, there is less tendency for error - Answers false Leadership is the exercise of formal and informal authority to do things they may never have done or do not wish to do - Answers true Charismatic leadership was a notion developed by Max Weber to describe leaders who have referent power - Answers true A proactive effort to include women and minorities in appropriate numbers in the workplace, and an effort to provide compensatory justice for them is a law known as: - Answers Executive