MNSURE ROLE-BASED CURRICULUM FOR ASSISTERS ASSESSMENT-
Questions with Correct Answers/ Verified
MNsure provides updated training, information and resources specifically for MNsure-
certified assisters on a website called:
Assister Central
Assister Portal
MNsure Messages
Certified Central - ✔✔Assister Central
A consumer calls you looking for help. She thinks she may have created an online account
with MNsure a few years ago but never applied because she got a job that offered
insurance. She has now lost her job due to cutbacks and needs to apply. What are the
appropriate steps the consumer can take before meeting with you to find out if she has an
account? (Select all that apply)
The consumer could create a new account and apply
The consumer could go to MNsure.org and try to log in and reset their password themselves
The consumer could call the Broker Service Line/ARC to get this information
The consumer could call the MNsure Contact center to see if they have an existing account -
✔✔The consumer could go to MNsure.org and try to log in and reset their password
themselves
The consumer could call the MNsure Contact center to see if they have an existing account
It is important to ask consumers questions in a screening process because: (Select all that
apply)
It will help you determine if you are the best resource to assist a consumer
You will be able to make sure the consumer is prepared to provide all of the documentation
and information that may be needed to apply
You can discover whether a consumer may already have a MNsure Account
You will get to know the consumer before the application process - ✔✔It will help you
determine if you are the best resource to assist a consumer
You will be able to make sure the consumer is prepared to provide all of the documentation
and information that may be needed to apply
You can discover whether a consumer may already have a MNsure Account
, True or False: Consumers can call the ARC/Broker Service Line if they have an appointment
scheduled with the assister.
True
False - ✔✔True
The Assister Directory on MNsure.org does not list which type of assister?
Brokers
Navigators
Certified Application Counselors - ✔✔Certified Application Counselors
True or False: A consumer can APPLY through MNsure at any time of the year, but they may
not be able to ENROLL at any time of the year.
True
False - ✔✔True
Greta and Leo are Minnesota residents, but they live in Florida during the winter months.
Can they apply for a qualified health plan through MNsure assuming they meet all other
qualifications?
Yes
No - ✔✔Yes
Lita's husband is currently serving time in prison. She needs to apply for health coverage for
herself and her three children. Should Lita include her husband on the MNsure application?
Yes
No - ✔✔Yes
James has a construction job that used to be year-round, but he knows his hours will be cut
this winter. His job does not currently offer health insurance. How should he report his
income on the application?
Only report James' income from the previous year.
Questions with Correct Answers/ Verified
MNsure provides updated training, information and resources specifically for MNsure-
certified assisters on a website called:
Assister Central
Assister Portal
MNsure Messages
Certified Central - ✔✔Assister Central
A consumer calls you looking for help. She thinks she may have created an online account
with MNsure a few years ago but never applied because she got a job that offered
insurance. She has now lost her job due to cutbacks and needs to apply. What are the
appropriate steps the consumer can take before meeting with you to find out if she has an
account? (Select all that apply)
The consumer could create a new account and apply
The consumer could go to MNsure.org and try to log in and reset their password themselves
The consumer could call the Broker Service Line/ARC to get this information
The consumer could call the MNsure Contact center to see if they have an existing account -
✔✔The consumer could go to MNsure.org and try to log in and reset their password
themselves
The consumer could call the MNsure Contact center to see if they have an existing account
It is important to ask consumers questions in a screening process because: (Select all that
apply)
It will help you determine if you are the best resource to assist a consumer
You will be able to make sure the consumer is prepared to provide all of the documentation
and information that may be needed to apply
You can discover whether a consumer may already have a MNsure Account
You will get to know the consumer before the application process - ✔✔It will help you
determine if you are the best resource to assist a consumer
You will be able to make sure the consumer is prepared to provide all of the documentation
and information that may be needed to apply
You can discover whether a consumer may already have a MNsure Account
, True or False: Consumers can call the ARC/Broker Service Line if they have an appointment
scheduled with the assister.
True
False - ✔✔True
The Assister Directory on MNsure.org does not list which type of assister?
Brokers
Navigators
Certified Application Counselors - ✔✔Certified Application Counselors
True or False: A consumer can APPLY through MNsure at any time of the year, but they may
not be able to ENROLL at any time of the year.
True
False - ✔✔True
Greta and Leo are Minnesota residents, but they live in Florida during the winter months.
Can they apply for a qualified health plan through MNsure assuming they meet all other
qualifications?
Yes
No - ✔✔Yes
Lita's husband is currently serving time in prison. She needs to apply for health coverage for
herself and her three children. Should Lita include her husband on the MNsure application?
Yes
No - ✔✔Yes
James has a construction job that used to be year-round, but he knows his hours will be cut
this winter. His job does not currently offer health insurance. How should he report his
income on the application?
Only report James' income from the previous year.
