PGA PGM 3.0 Level 2 Golf Operations Exam
Questions And 100% Correct Answers
True or False
The vision, core values, and mission statement of a golf facility should be developed in
concert with the development of a facility-wide business plan containing measurable
objectives complete with strategies for achieving them (T/F)
True
True or False
Good business planning and alignment of operations dictates that resources that will be
required to achieve business goals should be identified after methods for reaching
those goals are determined (T/F)
False
What department is typically a core business unit of most facilities?
The Golf Operation
What is one descriptive/directional element of the facility's business that must be
defined prior to the definition of the golf operation?
Facility type, geographic locale, customer base, business objectives and goals,
strategies
Policies and procedures are part of what support element of the golf operations
organization?
Systems
What best describes how the facility's business plan relates to the golf operation?
,Alignment
The golf operation needs to align with the facility's business plan
What is the primary concentration of golf operations?
Providing quality golfing experiences along with customer service that aligns with the
core values, vision and mission of the organization
True or False
Stakeholders, owners and the boards are at the bottom of a classic organization chart.
(T/F)
False
From a functional perspective, what kind of resource would a supplier represent?
Financial resource
Can offer credit and create agreements that are very useful to the Golf Operation
From the Interaction strategies provided, what would be the best combination from
which to try and foster a facility-wide culture?
Inclusive and supportive
For a facility to have a positive culture, what must be in place?
Communication and openness to change
What would the typical organizational chart of a golf operation look like?
Basic responsibilities and the relationships between the functional areas of an operation
Time
Compared with other resources, how does time relate?
, It must be accounted for reasonably and allocated appropriately and is tied to every
other resource
What would you most likely expect to be the key determinant of the complexity of a
facility's organization chart?
The size of the facility, the number of services offered customers, and the type of facility
and its mission
What are some examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership
True or False
Staff is a tangible facility resource. (T/F)
True
What intangible resource is fundamental to the enablement and facilitation of optimal
performance?
Culture
How can facilities support a positive culture of betterment?
Support open discussion and input, offer tools to positively influence the organization
How does a facility create a culture of betterment?
Look this answer up in the manuals
True or False
"Identifying staff needs" is one of the staff-management skills necessary to accomplish
the tasks associated with each position. (T/F)
Questions And 100% Correct Answers
True or False
The vision, core values, and mission statement of a golf facility should be developed in
concert with the development of a facility-wide business plan containing measurable
objectives complete with strategies for achieving them (T/F)
True
True or False
Good business planning and alignment of operations dictates that resources that will be
required to achieve business goals should be identified after methods for reaching
those goals are determined (T/F)
False
What department is typically a core business unit of most facilities?
The Golf Operation
What is one descriptive/directional element of the facility's business that must be
defined prior to the definition of the golf operation?
Facility type, geographic locale, customer base, business objectives and goals,
strategies
Policies and procedures are part of what support element of the golf operations
organization?
Systems
What best describes how the facility's business plan relates to the golf operation?
,Alignment
The golf operation needs to align with the facility's business plan
What is the primary concentration of golf operations?
Providing quality golfing experiences along with customer service that aligns with the
core values, vision and mission of the organization
True or False
Stakeholders, owners and the boards are at the bottom of a classic organization chart.
(T/F)
False
From a functional perspective, what kind of resource would a supplier represent?
Financial resource
Can offer credit and create agreements that are very useful to the Golf Operation
From the Interaction strategies provided, what would be the best combination from
which to try and foster a facility-wide culture?
Inclusive and supportive
For a facility to have a positive culture, what must be in place?
Communication and openness to change
What would the typical organizational chart of a golf operation look like?
Basic responsibilities and the relationships between the functional areas of an operation
Time
Compared with other resources, how does time relate?
, It must be accounted for reasonably and allocated appropriately and is tied to every
other resource
What would you most likely expect to be the key determinant of the complexity of a
facility's organization chart?
The size of the facility, the number of services offered customers, and the type of facility
and its mission
What are some examples of financial resources?
Facility reserves, outside sources of investment, vendors, banks, the physical property,
membership
True or False
Staff is a tangible facility resource. (T/F)
True
What intangible resource is fundamental to the enablement and facilitation of optimal
performance?
Culture
How can facilities support a positive culture of betterment?
Support open discussion and input, offer tools to positively influence the organization
How does a facility create a culture of betterment?
Look this answer up in the manuals
True or False
"Identifying staff needs" is one of the staff-management skills necessary to accomplish
the tasks associated with each position. (T/F)
