MS1 EXAM QUESTIONS WITH CORRECT
ANSWERS
Choose an answer that is not a targeted behaviour in our Quality program. -
ANSWER: Lead with Quad Play.
Which statement is an example of something you could say to assist shorten
mutual silence? - ANSWER: "It just takes a little bit for the system to check
serviceability, please feel free to ask questions while we wait"
Which of the following are not Spectrum Internet speeds: - ANSWER: 500X15
Mbps
Which features are available in Spectrum TV Gold but not in Spectrum TV
Silver? - ANSWER Digital Tier 2, Starz, and the Movie Channel
Select the true statement about Spectrum Voice Calling regions. - ANSWER
Spectrum Voice provides unlimited local and long-distance calling throughout
the United States, Puerto Rico, Guam, US Virgin Islands, Mexico, American
Samoa, Canada, and the North Mariana Islands.
Which Spectrum Internet Gig assertion is false? - ANSWER Guaranteed speeds
of 1GB/s with free home WiFi connection.
Who is the Vice President of Sales and Retention? - Answer: Christian Ruiz
Who is the GVP in charge of residential inbound sales? - ANSWER Tony
Guevara
Which call reason is not considered a sales call? - ANSWER Requesting
support for a newly introduced TV.
, What region's title does not match the name of a Charter region? - ANSWER
Pacific Southwest Region
What exactly does MRR stand for in sales? - ANSWER: Monthly recurring
revenue
Which of the following are examples of metrics that we measure? - Answer:
PSU Yield and Bundle Rate.
What is the Charter mission statement? - ANSWER To provide the best quality
service while offering obviously superior entertainment and communications
goods at a great value that constantly exceed the expectations of our expanding
client base.
Which of the four alternatives does not represent one of Charter's values? -
ANSWER Pursue the triple play sell with each customer engagement.
How many calls does an average rep handle each year? - Answer: 12,500 calls
per year.
What are the three most prevalent customer types that a sales representative
may encounter? - ANSWER Potential new customer who wants to learn about
Charter's offers An existing customer who wishes to modify his or her service.
A current consumer with an issue or problem
Which of the following are the advantages of the Voice Online Manager in My
Account? - ANSWER Listen to voicemail messages away from home, manage
your Spectrum Voice capabilities, and update your settings while on the go.
Which of the following are the advantages of Spectrum Internet? - ANSWER
Internet plans do not have a data cap, and peace of mind restricts the content
youngsters have access to on the Internet.
Which of the following features does DVR Manager include? - ANSWER
Manage any home DVR and edit scheduled recordings.
ANSWERS
Choose an answer that is not a targeted behaviour in our Quality program. -
ANSWER: Lead with Quad Play.
Which statement is an example of something you could say to assist shorten
mutual silence? - ANSWER: "It just takes a little bit for the system to check
serviceability, please feel free to ask questions while we wait"
Which of the following are not Spectrum Internet speeds: - ANSWER: 500X15
Mbps
Which features are available in Spectrum TV Gold but not in Spectrum TV
Silver? - ANSWER Digital Tier 2, Starz, and the Movie Channel
Select the true statement about Spectrum Voice Calling regions. - ANSWER
Spectrum Voice provides unlimited local and long-distance calling throughout
the United States, Puerto Rico, Guam, US Virgin Islands, Mexico, American
Samoa, Canada, and the North Mariana Islands.
Which Spectrum Internet Gig assertion is false? - ANSWER Guaranteed speeds
of 1GB/s with free home WiFi connection.
Who is the Vice President of Sales and Retention? - Answer: Christian Ruiz
Who is the GVP in charge of residential inbound sales? - ANSWER Tony
Guevara
Which call reason is not considered a sales call? - ANSWER Requesting
support for a newly introduced TV.
, What region's title does not match the name of a Charter region? - ANSWER
Pacific Southwest Region
What exactly does MRR stand for in sales? - ANSWER: Monthly recurring
revenue
Which of the following are examples of metrics that we measure? - Answer:
PSU Yield and Bundle Rate.
What is the Charter mission statement? - ANSWER To provide the best quality
service while offering obviously superior entertainment and communications
goods at a great value that constantly exceed the expectations of our expanding
client base.
Which of the four alternatives does not represent one of Charter's values? -
ANSWER Pursue the triple play sell with each customer engagement.
How many calls does an average rep handle each year? - Answer: 12,500 calls
per year.
What are the three most prevalent customer types that a sales representative
may encounter? - ANSWER Potential new customer who wants to learn about
Charter's offers An existing customer who wishes to modify his or her service.
A current consumer with an issue or problem
Which of the following are the advantages of the Voice Online Manager in My
Account? - ANSWER Listen to voicemail messages away from home, manage
your Spectrum Voice capabilities, and update your settings while on the go.
Which of the following are the advantages of Spectrum Internet? - ANSWER
Internet plans do not have a data cap, and peace of mind restricts the content
youngsters have access to on the Internet.
Which of the following features does DVR Manager include? - ANSWER
Manage any home DVR and edit scheduled recordings.
