Career Readiness System Questions And
Answers
Which response indicates that Tommy is actively listening? "Claudia, I don't think I
understand. Can you tell me more about how an automatic payment process would solve this
problem?"
Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm saying"? each
time he gives her instructions. LeVar has just given Janina the following instructions, "Please ask
George to call me as soon as he finishes the consultation with the client in Denver." What can
Janina do to show LeVar that she understood his instructions? Janine can say, "Got it.
You'd like me to get George to call you as soon as he finishes his meeting with the Denver
client."
An effective speaker does NOT talk the majority of the time
How did Edwin improve his writing? (Select ALL that apply) He made the message more
clear.
He made the message more correct..
, Career Readiness System Questions And
Answers
He made the message more conversational.
Is Taylor an effective speaker? No, Jordan did not understand the message.
Is Jordan an effective listener? Yes, he asks clarifying questions to show he's listening.
Maria woke up Monday morning with a fever. She needs to tell her supervisor she is sick and
will not be at work on Monday. The purpose of the message is to Inform her supervisor
Lelia notices that her colleague Babak is behaving differently at work. He no longer eats lunch
with their team, arrives later than usual, and only responds with a "yes" or "no" in conversations.
She communicates with Babak to learn more about what is going on with him. The purpose of
Lelia's message is to Connect with Babak
On Kelsey's first day at her new job she asked her supervisor, "How would you like me to
communicate with you?" Kelsey was MOST LIKELY gathering information about Her
supervisor's communication preferences.
, Career Readiness System Questions And
Answers
What is the BEST way for Linda to approach Keisha? Linda should meet with Keisha in
person to discuss the job transfer offer.
Victor has been expecting a call from an important client. The client just called five minutes ago
and the receptionist mistakenly informed her that Victor was not in the office. Victor was
counting on that call because the sales commission would have been substantial. Victor is
extremely angry so he begins to write an email to the receptionist to let him know about the
mistake he's made. Is this a good idea? No. Victor should wait an hour and then approach
the receptionist about his mistake.
How could this employee treat the customer better? (Select ALL that apply.) Welcome the
customer.
Say a friendly hello.
Offer to help the customer.
Smile and make eye contact.
Answers
Which response indicates that Tommy is actively listening? "Claudia, I don't think I
understand. Can you tell me more about how an automatic payment process would solve this
problem?"
Janina's supervisor, LeVar, has a habit of asking her, "Do you understand what I'm saying"? each
time he gives her instructions. LeVar has just given Janina the following instructions, "Please ask
George to call me as soon as he finishes the consultation with the client in Denver." What can
Janina do to show LeVar that she understood his instructions? Janine can say, "Got it.
You'd like me to get George to call you as soon as he finishes his meeting with the Denver
client."
An effective speaker does NOT talk the majority of the time
How did Edwin improve his writing? (Select ALL that apply) He made the message more
clear.
He made the message more correct..
, Career Readiness System Questions And
Answers
He made the message more conversational.
Is Taylor an effective speaker? No, Jordan did not understand the message.
Is Jordan an effective listener? Yes, he asks clarifying questions to show he's listening.
Maria woke up Monday morning with a fever. She needs to tell her supervisor she is sick and
will not be at work on Monday. The purpose of the message is to Inform her supervisor
Lelia notices that her colleague Babak is behaving differently at work. He no longer eats lunch
with their team, arrives later than usual, and only responds with a "yes" or "no" in conversations.
She communicates with Babak to learn more about what is going on with him. The purpose of
Lelia's message is to Connect with Babak
On Kelsey's first day at her new job she asked her supervisor, "How would you like me to
communicate with you?" Kelsey was MOST LIKELY gathering information about Her
supervisor's communication preferences.
, Career Readiness System Questions And
Answers
What is the BEST way for Linda to approach Keisha? Linda should meet with Keisha in
person to discuss the job transfer offer.
Victor has been expecting a call from an important client. The client just called five minutes ago
and the receptionist mistakenly informed her that Victor was not in the office. Victor was
counting on that call because the sales commission would have been substantial. Victor is
extremely angry so he begins to write an email to the receptionist to let him know about the
mistake he's made. Is this a good idea? No. Victor should wait an hour and then approach
the receptionist about his mistake.
How could this employee treat the customer better? (Select ALL that apply.) Welcome the
customer.
Say a friendly hello.
Offer to help the customer.
Smile and make eye contact.
