USAF GREENBELT UPDATED ACTUAL
Questions and CORRECT Answers
In what phase of DMAIC is the Project Charter developed to define the project scope and
provide guidance to the improvement team? - CORRECT ANSWER✔✔- Define
In what phase of DMAIC is a solution or solutions identified that will maximize return on
investment? - CORRECT ANSWER✔✔- Improve
In which phase of six sigma will the current measurement system be understood and baseline
capability estimated? - CORRECT ANSWER✔✔- Measure
Which term describes the six sigma road map used for process improvement? - CORRECT
ANSWER✔✔- DMAIC
In which phase of the DMAIC road map are the customers requirements identified? -
CORRECT ANSWER✔✔- Define
Responsibilities for the improvement project will transition from the improvement team to
the operations team in which DMAIC phase? - CORRECT ANSWER✔✔- Control
Six Sigma has been described as a commitment to your customers, a statistical measurement
of processes, and which of the following? - CORRECT ANSWER✔✔- A management
framework for thinking about process economics, quality, and customers
Which of the following statements regarding six sigma is correct? - CORRECT
ANSWER✔✔- Reduces variation and eliminates defects
The Lean concepts of Just in Time (JIT) and Continuous Flow focus on? - CORRECT
ANSWER✔✔- Responsiveness
What type of activities are the customers willing to pay for? - CORRECT ANSWER✔✔-
Value-added
,The focus of Lean is to? - CORRECT ANSWER✔✔- Create more value to the customer, use
fewer resources, shorten cycle time
What describes the use of a Product Family Matrix? - CORRECT ANSWER✔✔- Compares
steps across products and identity families
Who is responsible for the sponsorship and commitment of an organization to the Lean
Methodology? - CORRECT ANSWER✔✔- Executive Champion
A product Family refers to a group of products that go through the same or similar process
steps, with similar process times and demand rates. How much of the same processing steps
are usually shared? - CORRECT ANSWER✔✔- At least 80%
Sun-optimization...? - CORRECT ANSWER✔✔- Occurs when each individual function runs
at peak performance without considering other functions or needs.
Which of the following roles often serves as the resource for removing roadblocks and
resistance? - CORRECT ANSWER✔✔- Deployment Champion
True or False? From a Lean perspective, transactional processes can be broken into two main
categories: office and service. The biggest difference between the two is that in service
processes, the customer is actually part of the process. - CORRECT ANSWER✔✔- True
Can you guess what percentage of working time in a typical office or administrative
organization adds no value when viewed from the customer's perspective? - CORRECT
ANSWER✔✔- 60-80%
Improving flow in an office area is accomplished by? - CORRECT ANSWER✔✔-
Eliminating redundance, providing visual tools for tracking progress, combining operations.
When considering implementation of Lean in your office or service organization, what are
some key indicators to look for in the work place? - CORRECT ANSWER✔✔- Unable to
complete the job due to redundance and back log
,In today's terminology, what are processes associated with non-manufacturing areas of
business or administration are referred to as? - CORRECT ANSWER✔✔- Transactional
processes
Which Lean tool enables flow by defining the sequence of steps and the time required to
perform them? - CORRECT ANSWER✔✔- Standard work
What difficulty is often experienced while implementing Lean within a typical office
environment? - CORRECT ANSWER✔✔- Personnel do not welcome change. They are
happy the way things are.
How is 5S/6S utilized during Lean improvement activities? - CORRECT ANSWER✔✔-
Guides organizations to create and maintain an organized, clean, and safe work environment
as a foundation for achieving Lean.
What best defines a Value Stream? - CORRECT ANSWER✔✔- All the activities an
organization must complete to generate a product, information, or service
What is one benefit of implementing Lean methodologies within business processes? -
CORRECT ANSWER✔✔- An improved response to customer requirements.
When starting a typical office improvement project, the improvement team will often find
that transactional processes are....? - CORRECT ANSWER✔✔- Not very well defined or
documented. As a result it is often difficult to define defects or errors.
In Office or Service environments, how is waste typically eliminated and real value created
for the customer? - CORRECT ANSWER✔✔- By eliminating idle time, bureaucracy,
unnecessary redundancy, and other non value-added activities
What is the basic difference in detecting waste in manufacturing and transactional
environments? - CORRECT ANSWER✔✔- Office output is often intangible and can take
the form of information flow
, In what type of process is the customer actually a part of the process? - CORRECT
ANSWER✔✔- In a service process
In order to understand the foundation of the Theory of Constraints, think of an organization
or company in terms of its: - CORRECT ANSWER✔✔- Investments in equipment and
inventory
In the chain analogy, the chain represents? - CORRECT ANSWER✔✔- Steps in a value
stream
Theory of constraints can be used to improve which of the following processes? - CORRECT
ANSWER✔✔- All of the above. Any process
The rope in a theory of constraints system... - CORRECT ANSWER✔✔- Controls material
release duration in order to keep the buffer at a certain level
The drum in a theory of constraints system... - CORRECT ANSWER✔✔- Sets the pace
A person waiting until the last possible moment before fully applying themselves to
completing a task is an example of... - CORRECT ANSWER✔✔- Student syndrome
A TOC tool which is used to examine the cause and effect logic behind the current situation
and which helps determine why that situation is different from its preferred state is the...
A intermediate objective map.
B current reality tree.
C prerequisite tree.
D future reality tree. - CORRECT ANSWER✔✔- Current reality tree
The buffer in a theory of constraints system...
A enforces the pace.
B authorizes production.
C protects the critical chain.
Questions and CORRECT Answers
In what phase of DMAIC is the Project Charter developed to define the project scope and
provide guidance to the improvement team? - CORRECT ANSWER✔✔- Define
In what phase of DMAIC is a solution or solutions identified that will maximize return on
investment? - CORRECT ANSWER✔✔- Improve
In which phase of six sigma will the current measurement system be understood and baseline
capability estimated? - CORRECT ANSWER✔✔- Measure
Which term describes the six sigma road map used for process improvement? - CORRECT
ANSWER✔✔- DMAIC
In which phase of the DMAIC road map are the customers requirements identified? -
CORRECT ANSWER✔✔- Define
Responsibilities for the improvement project will transition from the improvement team to
the operations team in which DMAIC phase? - CORRECT ANSWER✔✔- Control
Six Sigma has been described as a commitment to your customers, a statistical measurement
of processes, and which of the following? - CORRECT ANSWER✔✔- A management
framework for thinking about process economics, quality, and customers
Which of the following statements regarding six sigma is correct? - CORRECT
ANSWER✔✔- Reduces variation and eliminates defects
The Lean concepts of Just in Time (JIT) and Continuous Flow focus on? - CORRECT
ANSWER✔✔- Responsiveness
What type of activities are the customers willing to pay for? - CORRECT ANSWER✔✔-
Value-added
,The focus of Lean is to? - CORRECT ANSWER✔✔- Create more value to the customer, use
fewer resources, shorten cycle time
What describes the use of a Product Family Matrix? - CORRECT ANSWER✔✔- Compares
steps across products and identity families
Who is responsible for the sponsorship and commitment of an organization to the Lean
Methodology? - CORRECT ANSWER✔✔- Executive Champion
A product Family refers to a group of products that go through the same or similar process
steps, with similar process times and demand rates. How much of the same processing steps
are usually shared? - CORRECT ANSWER✔✔- At least 80%
Sun-optimization...? - CORRECT ANSWER✔✔- Occurs when each individual function runs
at peak performance without considering other functions or needs.
Which of the following roles often serves as the resource for removing roadblocks and
resistance? - CORRECT ANSWER✔✔- Deployment Champion
True or False? From a Lean perspective, transactional processes can be broken into two main
categories: office and service. The biggest difference between the two is that in service
processes, the customer is actually part of the process. - CORRECT ANSWER✔✔- True
Can you guess what percentage of working time in a typical office or administrative
organization adds no value when viewed from the customer's perspective? - CORRECT
ANSWER✔✔- 60-80%
Improving flow in an office area is accomplished by? - CORRECT ANSWER✔✔-
Eliminating redundance, providing visual tools for tracking progress, combining operations.
When considering implementation of Lean in your office or service organization, what are
some key indicators to look for in the work place? - CORRECT ANSWER✔✔- Unable to
complete the job due to redundance and back log
,In today's terminology, what are processes associated with non-manufacturing areas of
business or administration are referred to as? - CORRECT ANSWER✔✔- Transactional
processes
Which Lean tool enables flow by defining the sequence of steps and the time required to
perform them? - CORRECT ANSWER✔✔- Standard work
What difficulty is often experienced while implementing Lean within a typical office
environment? - CORRECT ANSWER✔✔- Personnel do not welcome change. They are
happy the way things are.
How is 5S/6S utilized during Lean improvement activities? - CORRECT ANSWER✔✔-
Guides organizations to create and maintain an organized, clean, and safe work environment
as a foundation for achieving Lean.
What best defines a Value Stream? - CORRECT ANSWER✔✔- All the activities an
organization must complete to generate a product, information, or service
What is one benefit of implementing Lean methodologies within business processes? -
CORRECT ANSWER✔✔- An improved response to customer requirements.
When starting a typical office improvement project, the improvement team will often find
that transactional processes are....? - CORRECT ANSWER✔✔- Not very well defined or
documented. As a result it is often difficult to define defects or errors.
In Office or Service environments, how is waste typically eliminated and real value created
for the customer? - CORRECT ANSWER✔✔- By eliminating idle time, bureaucracy,
unnecessary redundancy, and other non value-added activities
What is the basic difference in detecting waste in manufacturing and transactional
environments? - CORRECT ANSWER✔✔- Office output is often intangible and can take
the form of information flow
, In what type of process is the customer actually a part of the process? - CORRECT
ANSWER✔✔- In a service process
In order to understand the foundation of the Theory of Constraints, think of an organization
or company in terms of its: - CORRECT ANSWER✔✔- Investments in equipment and
inventory
In the chain analogy, the chain represents? - CORRECT ANSWER✔✔- Steps in a value
stream
Theory of constraints can be used to improve which of the following processes? - CORRECT
ANSWER✔✔- All of the above. Any process
The rope in a theory of constraints system... - CORRECT ANSWER✔✔- Controls material
release duration in order to keep the buffer at a certain level
The drum in a theory of constraints system... - CORRECT ANSWER✔✔- Sets the pace
A person waiting until the last possible moment before fully applying themselves to
completing a task is an example of... - CORRECT ANSWER✔✔- Student syndrome
A TOC tool which is used to examine the cause and effect logic behind the current situation
and which helps determine why that situation is different from its preferred state is the...
A intermediate objective map.
B current reality tree.
C prerequisite tree.
D future reality tree. - CORRECT ANSWER✔✔- Current reality tree
The buffer in a theory of constraints system...
A enforces the pace.
B authorizes production.
C protects the critical chain.
