Penn Foster Veterinary Management
Lesson 2 Exam Rated A+ 2024
A client and her cocker spaniel enter the office and approach you. At the same time, the
veterinarian appears to request a file, the phone rings, and a small child in the waiting
room asks you for a book. The first thing you should do is - ANSWER-Greet the client
who just entered with her dog.
Appointments should be made - ANSWER-At the time that's most convenient for the
client and the practice
How should a veterinary technician best use medical terminology? - ANSWER-Cater
your level of medical terminology to the client's level of understanding
How's the three-second rule used in conflict? - ANSWER-Wait three seconds before
responding to give you time to think about what was said and formulate a response
If a client is unable to pay their bill, Which of the following might a receptionist offer first?
- ANSWER-A third-party payment service, such as Care Credit
Preconceived ideas about a group of people, which ignore individual differences, are
known as which of the following? - ANSWER-Stereotypes
The appointment schedule is fairly full and Mrs. Smith is calling to make a vaccine
appointment for her dog, Fluffy. Which response below would be best in helping you
accommodate Mrs. Smith while still keeping the schedule under control? - ANSWER-
Mrs. Smith, I have an appointment available today at 4 pm, or tomorrow morning at 9
am. Which would work best for your schedule?
What are the four essential elements of communication? - ANSWER-Message, Sender,
Channel, Receiver
What type of veterinary practice may contain cattle chutes, pastures, and stalls? -
ANSWER-Large animal haul-in facility
What types of patients are most likely to be seen in a large animal veterinary practice? -
ANSWER-Horses and cattle
What types of patients are most likely to be seen in a small animal veterinary practice? -
ANSWER-Dogs and cats
When Mrs. Avery enters the veterinary clinic, Angela says to the receptionist, "Oh here
comes Mrs. Avery. She must be 100 years old. It's going to take her forever to complete
this form." Angela is voicing which of the following? - ANSWER-Stereotyping
Lesson 2 Exam Rated A+ 2024
A client and her cocker spaniel enter the office and approach you. At the same time, the
veterinarian appears to request a file, the phone rings, and a small child in the waiting
room asks you for a book. The first thing you should do is - ANSWER-Greet the client
who just entered with her dog.
Appointments should be made - ANSWER-At the time that's most convenient for the
client and the practice
How should a veterinary technician best use medical terminology? - ANSWER-Cater
your level of medical terminology to the client's level of understanding
How's the three-second rule used in conflict? - ANSWER-Wait three seconds before
responding to give you time to think about what was said and formulate a response
If a client is unable to pay their bill, Which of the following might a receptionist offer first?
- ANSWER-A third-party payment service, such as Care Credit
Preconceived ideas about a group of people, which ignore individual differences, are
known as which of the following? - ANSWER-Stereotypes
The appointment schedule is fairly full and Mrs. Smith is calling to make a vaccine
appointment for her dog, Fluffy. Which response below would be best in helping you
accommodate Mrs. Smith while still keeping the schedule under control? - ANSWER-
Mrs. Smith, I have an appointment available today at 4 pm, or tomorrow morning at 9
am. Which would work best for your schedule?
What are the four essential elements of communication? - ANSWER-Message, Sender,
Channel, Receiver
What type of veterinary practice may contain cattle chutes, pastures, and stalls? -
ANSWER-Large animal haul-in facility
What types of patients are most likely to be seen in a large animal veterinary practice? -
ANSWER-Horses and cattle
What types of patients are most likely to be seen in a small animal veterinary practice? -
ANSWER-Dogs and cats
When Mrs. Avery enters the veterinary clinic, Angela says to the receptionist, "Oh here
comes Mrs. Avery. She must be 100 years old. It's going to take her forever to complete
this form." Angela is voicing which of the following? - ANSWER-Stereotyping
