RRM3 D268 Introduction to Communication- Connecting with Others Task new and passed complete update Western Governors University

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RRM3 D268 Introduction to Communication- Connecting with Others
Task 2 2024-2025 new and passed complete update Western Governors
University

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RRM3 D268 Task 2 TEMPLATE

Instructions: Complete and submit this document as your Task 2 for D268. Follow
the Performance Assessment Resource Guide to complete this task.
Instructions for Section A:
First, watch the “Workplace Conflict” video. Then, analyze the video’s
interaction by doing the following:

Tip: See Section 2 (The Art of Conflict Management and Professional
Conversations) Lesson 4 for information on interpersonal communication
behaviors.
A1. For each character (i.e., At the start of the meeting Raymond is seen
Raymond & Jenna) you with his arms crossed.
observed in the video,
identify 1 or 2 interpersonal
communication behaviors
that escalated the conflict.
See Section 2: Lessons 4.2- Jenna’s eyebrows are seen moving upward
4.5 Managing Conflict: when Raymond speaks to her about the
Interpersonal Conflict. problems they are facing.
Note: The interpersonal
communication behaviors
could be verbal or
nonverbal.

A1A. How did Raymond’s Raymond’s crossed arms may convey that he
and Jenna’s behaviors in is already upset or angry about Jenns’s team
A1 escalate the conflict? or not open to hear her side of the issue.
For each behavior you
identified in A1, describe
how those identified
behaviors