IHI PS 105 Exam Questions With Complete Solutions
"Mrs. Bernardo, there was a delay in you receiving your pain
medication that should not have happened. I am very sorry that
you had unnecessary pain. In the future, someone will check up
on you more frequently overnight. Again, I just want you to
know how sorry I am that this happened."
Which one of Aaron Lazare's four components of an apology is
missing in Janice's apology?
(A) Acknowledgment
(B) Explanation
(C) Expression of remorse or shame
(D) Reparation Correct Answer (B) Explanation
"Mrs. Bernardo, there was a delay in you receiving your pain
medication that should not have happened. I am very sorry that
you had unnecessary pain. The doctor gave me the order to give
you a dose of morphine. However, I was caring for another
patient who had fallen, and I got distracted and did not give you
the medication as quickly as I should have. Again, I just want
you to know how sorry I am that this happened."
Which one of Aaron Lazare's four components of an apology is
missing in Janice's apology?
(A) Acknowledgment
(B) Explanation
(C) Expression of remorse or shame
(D) Reparation Correct Answer (D) Reparation
According to a study by Scott and colleagues, what is a common
type of support caregivers ask for after adverse events?
(A) Change of jobs
, (B) Extended leaves
(C) Early identification of suffering
(D) A and B Correct Answer (C) Early identification of
suffering
According to a survey in The Lancet, when patients and families
pursue lawsuits against their providers, which of the following is
one of the things they want most?
(A) Publicity
(B) Increased public reporting of errors
(C) Tougher laws
(D) An explanation Correct Answer D) An explanation
According to researchers, which of the following is a common
reason why caregivers choose not to communicate when
something bad happens?
(A) They feel the harm is not their fault.
(B) They lack empathy for patients and families.
(C) They fear disapproval.
(D) All of the above Correct Answer (C) They fear
disapproval.
As the Health Unit Coordinator (HUC), it is your job to enter
orders from providers into the computer system. Direct provider
order entry is planned for your hospital next year when the
electronic health record is implemented. You check charts every
couple of hours for new orders, unless the providers "flag" the
chart by turning a dial on its side to red — in which case, you
check the chart right away. On a particularly busy day, you see a
chart tucked in a corner and realize that you have not looked at it
in at least six hours. Worse, you check the order dial and see that
"Mrs. Bernardo, there was a delay in you receiving your pain
medication that should not have happened. I am very sorry that
you had unnecessary pain. In the future, someone will check up
on you more frequently overnight. Again, I just want you to
know how sorry I am that this happened."
Which one of Aaron Lazare's four components of an apology is
missing in Janice's apology?
(A) Acknowledgment
(B) Explanation
(C) Expression of remorse or shame
(D) Reparation Correct Answer (B) Explanation
"Mrs. Bernardo, there was a delay in you receiving your pain
medication that should not have happened. I am very sorry that
you had unnecessary pain. The doctor gave me the order to give
you a dose of morphine. However, I was caring for another
patient who had fallen, and I got distracted and did not give you
the medication as quickly as I should have. Again, I just want
you to know how sorry I am that this happened."
Which one of Aaron Lazare's four components of an apology is
missing in Janice's apology?
(A) Acknowledgment
(B) Explanation
(C) Expression of remorse or shame
(D) Reparation Correct Answer (D) Reparation
According to a study by Scott and colleagues, what is a common
type of support caregivers ask for after adverse events?
(A) Change of jobs
, (B) Extended leaves
(C) Early identification of suffering
(D) A and B Correct Answer (C) Early identification of
suffering
According to a survey in The Lancet, when patients and families
pursue lawsuits against their providers, which of the following is
one of the things they want most?
(A) Publicity
(B) Increased public reporting of errors
(C) Tougher laws
(D) An explanation Correct Answer D) An explanation
According to researchers, which of the following is a common
reason why caregivers choose not to communicate when
something bad happens?
(A) They feel the harm is not their fault.
(B) They lack empathy for patients and families.
(C) They fear disapproval.
(D) All of the above Correct Answer (C) They fear
disapproval.
As the Health Unit Coordinator (HUC), it is your job to enter
orders from providers into the computer system. Direct provider
order entry is planned for your hospital next year when the
electronic health record is implemented. You check charts every
couple of hours for new orders, unless the providers "flag" the
chart by turning a dial on its side to red — in which case, you
check the chart right away. On a particularly busy day, you see a
chart tucked in a corner and realize that you have not looked at it
in at least six hours. Worse, you check the order dial and see that
