©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
WGU C846 Business of IT – Applications
Exam Questions and Answers 100%
Solved
Recall Definitions (Two questions on Exam) - --
Service - A means of enabling value co-creation by facilitating outcomes
desirable to customers—without their having to manage cost and risk.
Utility - A functionality offered by a product or service to meet a particular
need.
Warranty - An assurance that a product or service meets agreed-upon
requirements.
Customer - The person who defines service requirements and takes
responsibility for the outcome of service consumption.
User - Someone who uses the provided services.
Service Management - A set of specialized organizational capabilities for
enabling value for customers in the form of services.
Sponsor - The person authorizing the budget for the consumed service.
, ©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Describe Key Concepts (Two questions on Exam) - --
Cost - The amount of money spent on a specific activity or resource.
Value - The perceived benefits, usefulness, and importance of something.
Usually measured by how much the customer is willing to pay for the
service.
Organization - A person or group with its internal functions, and with its own
set of responsibilities, authorities, and relationships necessary to achieve
its objectives.
Outcome - A result as perceived by a stakeholder—that is enabled by one
or more outputs.
Output - A tangible or intangible deliverable of an activity.
Risk - A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
Describe Concepts of Services (One question on Exam) -
Service Offering - A formal description of one or more services designed to
address the needs of its target consumer, and include goods, access to
resources, and service actions.
WGU C846 Business of IT – Applications
Exam Questions and Answers 100%
Solved
Recall Definitions (Two questions on Exam) - --
Service - A means of enabling value co-creation by facilitating outcomes
desirable to customers—without their having to manage cost and risk.
Utility - A functionality offered by a product or service to meet a particular
need.
Warranty - An assurance that a product or service meets agreed-upon
requirements.
Customer - The person who defines service requirements and takes
responsibility for the outcome of service consumption.
User - Someone who uses the provided services.
Service Management - A set of specialized organizational capabilities for
enabling value for customers in the form of services.
Sponsor - The person authorizing the budget for the consumed service.
, ©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.
Describe Key Concepts (Two questions on Exam) - --
Cost - The amount of money spent on a specific activity or resource.
Value - The perceived benefits, usefulness, and importance of something.
Usually measured by how much the customer is willing to pay for the
service.
Organization - A person or group with its internal functions, and with its own
set of responsibilities, authorities, and relationships necessary to achieve
its objectives.
Outcome - A result as perceived by a stakeholder—that is enabled by one
or more outputs.
Output - A tangible or intangible deliverable of an activity.
Risk - A possible event that could cause harm or loss, or make the
achievement of objectives more difficult.
Describe Concepts of Services (One question on Exam) -
Service Offering - A formal description of one or more services designed to
address the needs of its target consumer, and include goods, access to
resources, and service actions.
