WGU C464 Competency 1 Study Guide
Exam Questions And Solved Solutions.
The four primary challenges of communication and how to overcome them. - Answer 1. Effective
communication requires significant intellectual and psychological resources.
2. Not everyone we encounter will appreciate the value of communication.
3. We may over rely on digitally mediated communication.
4. We live in a diverse world where intercultural understanding can be difficult.
What are major parts to the Linear Model of Communication? - Answer Deciding, Encoding,
Transmitting, Perceiving, Decoding.
What are the parts to the Transactional model of communication? - Answer At the same time people
are assigning words , symbols sounds and gestures to the message.
Interactions between people affects us in our present conversations.
What are the 3 interrelated skills sets or dimension of communication competence? - Answer 1. Can
sense what is appropriate in each situation. Being aware of context and behaviors, analyzing people,
intended communication goal, nature of the environment, physical setting.
2. Build and develop their communication skills, use a wide range of communication skills, uses at
various times based on the situation at hand.
3. Requires motivation which is mood, energy level and state of confidence.
What are the 3 stages to the perception process? - Answer Selection, Organization, Interpretation.
What are the four principles that help us understand how selection works? - Answer Exposure,
Attention, Perception, Recall.
What are 4 ways we organize information? - Answer Figure, Ground, Closure, Similarity
, Self-Esteem - Answer Evaluation of who you are, approve of value and like the concept you have of
yourself.
What is the difference between self-esteem and self-concept? - Answer Self-Concept the way you
define yourself, the person you think you are. and self-esteem evaluation of judgment of the kind of
person you are in various communicative situations.
What is attribution error? - Answer Interpreting our own of others behavior, we rely on faulty
explanations, reasons or info.
What are two type of attribution errors? - Answer fundamental attribution error, and self-serving bias
What are the four steps to effective self-presentation according Waldeck, Kearney and Plax? - Answer
1. Set a goal.
2. Create a strategy
3. Execute the strategy
4. Modify negative expressions.
What are four cultures reflect the behaviors about people according to Tylor? - Answer 1. Values and
beliefs
2. Lifestyles they lead.
3. Products they buy
4. Rules they follow
What is co-culture? - Answer Reflect the unique beliefs, ways of thinking communication patterns and
styles and custom of members of groups that exist within the umbrella culture.
What are the 5 primary characteristics of culture and co-cultural memberships that influence human
communication? - Answer 1. Dating
2. Marriage
3. Friendship
4. Relationships with people at work
Exam Questions And Solved Solutions.
The four primary challenges of communication and how to overcome them. - Answer 1. Effective
communication requires significant intellectual and psychological resources.
2. Not everyone we encounter will appreciate the value of communication.
3. We may over rely on digitally mediated communication.
4. We live in a diverse world where intercultural understanding can be difficult.
What are major parts to the Linear Model of Communication? - Answer Deciding, Encoding,
Transmitting, Perceiving, Decoding.
What are the parts to the Transactional model of communication? - Answer At the same time people
are assigning words , symbols sounds and gestures to the message.
Interactions between people affects us in our present conversations.
What are the 3 interrelated skills sets or dimension of communication competence? - Answer 1. Can
sense what is appropriate in each situation. Being aware of context and behaviors, analyzing people,
intended communication goal, nature of the environment, physical setting.
2. Build and develop their communication skills, use a wide range of communication skills, uses at
various times based on the situation at hand.
3. Requires motivation which is mood, energy level and state of confidence.
What are the 3 stages to the perception process? - Answer Selection, Organization, Interpretation.
What are the four principles that help us understand how selection works? - Answer Exposure,
Attention, Perception, Recall.
What are 4 ways we organize information? - Answer Figure, Ground, Closure, Similarity
, Self-Esteem - Answer Evaluation of who you are, approve of value and like the concept you have of
yourself.
What is the difference between self-esteem and self-concept? - Answer Self-Concept the way you
define yourself, the person you think you are. and self-esteem evaluation of judgment of the kind of
person you are in various communicative situations.
What is attribution error? - Answer Interpreting our own of others behavior, we rely on faulty
explanations, reasons or info.
What are two type of attribution errors? - Answer fundamental attribution error, and self-serving bias
What are the four steps to effective self-presentation according Waldeck, Kearney and Plax? - Answer
1. Set a goal.
2. Create a strategy
3. Execute the strategy
4. Modify negative expressions.
What are four cultures reflect the behaviors about people according to Tylor? - Answer 1. Values and
beliefs
2. Lifestyles they lead.
3. Products they buy
4. Rules they follow
What is co-culture? - Answer Reflect the unique beliefs, ways of thinking communication patterns and
styles and custom of members of groups that exist within the umbrella culture.
What are the 5 primary characteristics of culture and co-cultural memberships that influence human
communication? - Answer 1. Dating
2. Marriage
3. Friendship
4. Relationships with people at work
