DHL Express – Questions With Solutions (Detailed)
What is a declared value? Right Ans - A declared value is the total value of
ALL items being shipped. It is the customer's job to declare each item and its
unit value. Always remind them that they will be taxed based on their
declared value.
What is the max amount of clothing pieces a person can ship to Mexico?
Right Ans - 30 pieces of clothing
How much do we charge per paper copy? Right Ans - $1 per copy
What is the highest amount someone can declare their items for shipments
going to China? Right Ans - $130 USD
Is EAR99 for electronics or non-electronics? Right Ans - Non-electronics
Examples: shoes, bicycle, preserved fruit
What smartphones/tablets are prohibited to ship to Colombia? Right Ans -
Any 5G smartphones/tablets (the newer models)
Examples: iPhone 14, Apple iPad Pro, Galaxy S23 Ultra
What USED item is prohibited to ship to Mexico? Right Ans - Used clothing
When would you need an EIN? Right Ans - When the customer's declared
value is over $2,500
Name 3 things we cannot send: Right Ans - E-cigarettes, wireless
headphones, perfume, high value jewelry, human remains, alcohol, etc.
What countries need an electronic invoice? Right Ans - All EU countries
Choose the best description for a commodity:
A. souvenir
B. birthday gift
C. small trinket
D. keychain Right Ans - D. keychain
The more detailed the better
What is a declared value? Right Ans - A declared value is the total value of
ALL items being shipped. It is the customer's job to declare each item and its
unit value. Always remind them that they will be taxed based on their
declared value.
What is the max amount of clothing pieces a person can ship to Mexico?
Right Ans - 30 pieces of clothing
How much do we charge per paper copy? Right Ans - $1 per copy
What is the highest amount someone can declare their items for shipments
going to China? Right Ans - $130 USD
Is EAR99 for electronics or non-electronics? Right Ans - Non-electronics
Examples: shoes, bicycle, preserved fruit
What smartphones/tablets are prohibited to ship to Colombia? Right Ans -
Any 5G smartphones/tablets (the newer models)
Examples: iPhone 14, Apple iPad Pro, Galaxy S23 Ultra
What USED item is prohibited to ship to Mexico? Right Ans - Used clothing
When would you need an EIN? Right Ans - When the customer's declared
value is over $2,500
Name 3 things we cannot send: Right Ans - E-cigarettes, wireless
headphones, perfume, high value jewelry, human remains, alcohol, etc.
What countries need an electronic invoice? Right Ans - All EU countries
Choose the best description for a commodity:
A. souvenir
B. birthday gift
C. small trinket
D. keychain Right Ans - D. keychain
The more detailed the better
