UHC 2022 Ethics and Compliance Test/
Questions & Correct Answers.
Agent John is planning to conduct a series of events. Some will be strictly
educational, others will be formal presentations of specific UnitedHealthcare
plans, and others will be informal marketing events where he can generate leads
and schedule future in-home marketing appointments. Of the three types of
events John plans to conduct, which need to be reported to UnitedHealthcare? -
Answer: *******
When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's
email address? - Answer: The consumer/member would not receive plan related
correspondence intended for him/her.
Page 1 of 8
, Which election period runs from October 15 to December 7 and allows consumers
to elect to join a Medicare Advantage Plan or switch to a different plan? - Answer:
Annual Election Period (AEP)
Dino, an agent, received a phone call on September 29 from a consumer
interested in Medicare Advantage plans for the new plan year. Dino proceeded to
verify the consumer's Medicare eligibility, describe the costs and benefit coverage
of the plan, and explained that he could not accept an enrollment application until
October 15. What did Dino do that was NOT compliant? - Answer: Dino presented
a plan prior to October 1.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does
Jake need to obtain a Scope of Appointment (SOA) form? - Answer: Yes, he needs
to obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? - Answer: Educational events
provide objective information about the Medicare program and/or health
improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars? - Answer: Erin should tell Mrs.
Rose that the plan has received a "Below Average" rating.
Page 2 of 8
Questions & Correct Answers.
Agent John is planning to conduct a series of events. Some will be strictly
educational, others will be formal presentations of specific UnitedHealthcare
plans, and others will be informal marketing events where he can generate leads
and schedule future in-home marketing appointments. Of the three types of
events John plans to conduct, which need to be reported to UnitedHealthcare? -
Answer: *******
When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's
email address? - Answer: The consumer/member would not receive plan related
correspondence intended for him/her.
Page 1 of 8
, Which election period runs from October 15 to December 7 and allows consumers
to elect to join a Medicare Advantage Plan or switch to a different plan? - Answer:
Annual Election Period (AEP)
Dino, an agent, received a phone call on September 29 from a consumer
interested in Medicare Advantage plans for the new plan year. Dino proceeded to
verify the consumer's Medicare eligibility, describe the costs and benefit coverage
of the plan, and explained that he could not accept an enrollment application until
October 15. What did Dino do that was NOT compliant? - Answer: Dino presented
a plan prior to October 1.
Mr. and Mrs. Nelson, who are current members, unexpectedly walk into Jake's
insurance agency office and ask him to discuss Medicare Advantage Plans. Does
Jake need to obtain a Scope of Appointment (SOA) form? - Answer: Yes, he needs
to obtain an SOA from both Mr. and Mrs. Nelson.
Which describes the purpose of educational events? - Answer: Educational events
provide objective information about the Medicare program and/or health
improvement and wellness.
How should agent Erin respond when consumer Mrs. Rose notices that the
presented MA Plan has a Star Rating of 2 stars? - Answer: Erin should tell Mrs.
Rose that the plan has received a "Below Average" rating.
Page 2 of 8
