NCAR 2.0 Exam Questions with Verified Answers
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-(Select all)
1. Ensure the tablet is Clean and undamaged
2. Block pop-ups, personal messages, games, and photos
3. Know where Dealership WiFi dead zones are located and invest in cellular connectivity
4. Ensure the tablet is adequately charged
Where in the NCAR app can you access your Dealership's service scheduling portal and
schedule your customer 1st Service Appointment Correct Ans-In the Owner Services tile
Which is the best description of the Delivery Readiness step in NCAR? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer delivery.
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
, NCAR 2.0 Exam Questions with Verified Answers
Which of the following ways are true regarding how a customer can review and complete the
Feature Selection? Correct Ans-1. Customer can review Features "shoulder to shoulder"
with the dealership staff any time after agreeing to take delivery of vehicle.
2.Customer can download NCAR 2.0 to their own smart device and complete the Feature
Selection at home to take delivery at a future date.
3. Customer can review on their own at the dealership while staff is securing paperwork or
inspecting the vehicle.
In the Feature Selection section of the app, it is mandatory for you to review all of the
"Recommended Features" with the customer. Correct Ans-False. The purpose of Feature
Selection is to allow the Customer to select only those features they would like further
explanation on. The customer may de-select recommended features, and select additional
features. There is no minimum or maximum number of features the customer must select.
The Consultation tile in NCAR gives you access to what content? Correct Ans-1. Trim Levels
2. Colors
3. Competitors
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-(Select all)
1. Ensure the tablet is Clean and undamaged
2. Block pop-ups, personal messages, games, and photos
3. Know where Dealership WiFi dead zones are located and invest in cellular connectivity
4. Ensure the tablet is adequately charged
Where in the NCAR app can you access your Dealership's service scheduling portal and
schedule your customer 1st Service Appointment Correct Ans-In the Owner Services tile
Which is the best description of the Delivery Readiness step in NCAR? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer delivery.
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
, NCAR 2.0 Exam Questions with Verified Answers
Which of the following ways are true regarding how a customer can review and complete the
Feature Selection? Correct Ans-1. Customer can review Features "shoulder to shoulder"
with the dealership staff any time after agreeing to take delivery of vehicle.
2.Customer can download NCAR 2.0 to their own smart device and complete the Feature
Selection at home to take delivery at a future date.
3. Customer can review on their own at the dealership while staff is securing paperwork or
inspecting the vehicle.
In the Feature Selection section of the app, it is mandatory for you to review all of the
"Recommended Features" with the customer. Correct Ans-False. The purpose of Feature
Selection is to allow the Customer to select only those features they would like further
explanation on. The customer may de-select recommended features, and select additional
features. There is no minimum or maximum number of features the customer must select.
The Consultation tile in NCAR gives you access to what content? Correct Ans-1. Trim Levels
2. Colors
3. Competitors
