NCAR 2.0- Questions and Answers 100% Verified
Which is the best description of the Delivery Readiness step in NCAR? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer delivery.
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
Which of the following ways are true regarding how a customer can review and complete the
Feature Selection? Correct Ans-1. Customer can review Features "shoulder to shoulder"
with the dealership staff any time after agreeing to take delivery of vehicle.
2.Customer can download NCAR 2.0 to their own smart device and complete the Feature
Selection at home to take delivery at a future date.
3. Customer can review on their own at the dealership while staff is securing paperwork or
inspecting the vehicle.
In the Feature Selection section of the app, it is mandatory for you to review all of the
"Recommended Features" with the customer. Correct Ans-False. The purpose of Feature
Selection is to allow the Customer to select only those features they would like further
explanation on. The customer may de-select recommended features, and select additional
features. There is no minimum or maximum number of features the customer must select.
The Consultation tile in NCAR gives you access to what content? Correct Ans-1. Trim Levels
, NCAR 2.0- Questions and Answers 100% Verified
2. Colors
3. Competitors
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about the benefits of registering for an Owner
Portal account, and if equipped, NissanConnect Services, as well as checking the box next to
"Review Owner Services with Customer"
What are Nissan's requirements of any delivery completed using NCAR? Correct Ans-1. The
customer must physically conduct an interior / exterior inspection of the vehicle and provide
initials indicating they are satisfied or identify any issues that need to be addressed
2. The customer must be present during the delivery
3. The customer must physically sign the tablet to confirm completion of delivery
4. The customer must be given the opportunity to review & learn more about their vehicle's
features and choose which features they would like additional explanation on
Is NCAR available in languages other than English Correct Ans-1. Yes, the customer facing
areas of the app are available in Spanish as well as English for a more customized experience
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to specific vehicle feature
Which is the best description of the Delivery Readiness step in NCAR? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer delivery.
Which steps must have been completed before you can access the Feature Presentation
section of the NCAR app? Correct Ans-Delivery Readiness and Feature Selection
Which of the following ways are true regarding how a customer can review and complete the
Feature Selection? Correct Ans-1. Customer can review Features "shoulder to shoulder"
with the dealership staff any time after agreeing to take delivery of vehicle.
2.Customer can download NCAR 2.0 to their own smart device and complete the Feature
Selection at home to take delivery at a future date.
3. Customer can review on their own at the dealership while staff is securing paperwork or
inspecting the vehicle.
In the Feature Selection section of the app, it is mandatory for you to review all of the
"Recommended Features" with the customer. Correct Ans-False. The purpose of Feature
Selection is to allow the Customer to select only those features they would like further
explanation on. The customer may de-select recommended features, and select additional
features. There is no minimum or maximum number of features the customer must select.
The Consultation tile in NCAR gives you access to what content? Correct Ans-1. Trim Levels
, NCAR 2.0- Questions and Answers 100% Verified
2. Colors
3. Competitors
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about the benefits of registering for an Owner
Portal account, and if equipped, NissanConnect Services, as well as checking the box next to
"Review Owner Services with Customer"
What are Nissan's requirements of any delivery completed using NCAR? Correct Ans-1. The
customer must physically conduct an interior / exterior inspection of the vehicle and provide
initials indicating they are satisfied or identify any issues that need to be addressed
2. The customer must be present during the delivery
3. The customer must physically sign the tablet to confirm completion of delivery
4. The customer must be given the opportunity to review & learn more about their vehicle's
features and choose which features they would like additional explanation on
Is NCAR available in languages other than English Correct Ans-1. Yes, the customer facing
areas of the app are available in Spanish as well as English for a more customized experience
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to specific vehicle feature
