ITIL4 Foundation UPDATED ACTUAL
Exam Questions and CORRECT Answers
Which of the 7 principles references lessons learnt? - CORRECT ANSWER✔✔- Progress
iteratively with feedback
User - CORRECT ANSWER✔✔- The role that uses the service
What are the 3 elements of a service offering? - CORRECT ANSWER✔✔- Goods, access to
resources and service actions
What is the SVS? - CORRECT ANSWER✔✔- The Service Value Systems represents the
whole way of managing services using ITIL4
What is an outcome? - CORRECT ANSWER✔✔- The result of an activity following a
process, or delivering a service
What is an output? - CORRECT ANSWER✔✔- A tangible or intangible deliverable of an
activity
Which practice involves defining business based metrics for services? - CORRECT
ANSWER✔✔- Service Level Management
Which two Service Value Chain activities span all products and services? - CORRECT
ANSWER✔✔- Plan and Improve
What are the three roles within a consumer? - CORRECT ANSWER✔✔- Customer, User
and $ponsor
Which of the 7 principles removes steps that don't add value? - CORRECT ANSWER✔✔-
Keep it simple and practical
, Which of the 4 dimensions looks at skills? - CORRECT ANSWER✔✔- Organisations and
People
What is the definition of Utility? - CORRECT ANSWER✔✔- The functionality offered by a
product or service to meet a particular need.
When would you use the 7 principles? - CORRECT ANSWER✔✔- All the time
Which of the 7 principles identifies consumers? - CORRECT ANSWER✔✔- Focus on Value
How would you automate a process or procedure? - CORRECT ANSWER✔✔- By
optimizing and simplifying it first
Which of the 7 Principles looks at what you already have/ do? - CORRECT ANSWER✔✔-
Start where you are
What is the definition of value? - CORRECT ANSWER✔✔- The perceived benefits,
usefulness and importance of something co-created through an active collaboration between
providers, consumers and other organizations
Which of the 4 Dimensions deals with other organisations? - CORRECT ANSWER✔✔-
Partners and Suppliers
Which practice do you associate with the word "seamless"? - CORRECT ANSWER✔✔-
Supplier management
Who should authorize a change? - CORRECT ANSWER✔✔- The appropriate change
authority
Which practice deals with service interruptions? - CORRECT ANSWER✔✔- Incident
management
Exam Questions and CORRECT Answers
Which of the 7 principles references lessons learnt? - CORRECT ANSWER✔✔- Progress
iteratively with feedback
User - CORRECT ANSWER✔✔- The role that uses the service
What are the 3 elements of a service offering? - CORRECT ANSWER✔✔- Goods, access to
resources and service actions
What is the SVS? - CORRECT ANSWER✔✔- The Service Value Systems represents the
whole way of managing services using ITIL4
What is an outcome? - CORRECT ANSWER✔✔- The result of an activity following a
process, or delivering a service
What is an output? - CORRECT ANSWER✔✔- A tangible or intangible deliverable of an
activity
Which practice involves defining business based metrics for services? - CORRECT
ANSWER✔✔- Service Level Management
Which two Service Value Chain activities span all products and services? - CORRECT
ANSWER✔✔- Plan and Improve
What are the three roles within a consumer? - CORRECT ANSWER✔✔- Customer, User
and $ponsor
Which of the 7 principles removes steps that don't add value? - CORRECT ANSWER✔✔-
Keep it simple and practical
, Which of the 4 dimensions looks at skills? - CORRECT ANSWER✔✔- Organisations and
People
What is the definition of Utility? - CORRECT ANSWER✔✔- The functionality offered by a
product or service to meet a particular need.
When would you use the 7 principles? - CORRECT ANSWER✔✔- All the time
Which of the 7 principles identifies consumers? - CORRECT ANSWER✔✔- Focus on Value
How would you automate a process or procedure? - CORRECT ANSWER✔✔- By
optimizing and simplifying it first
Which of the 7 Principles looks at what you already have/ do? - CORRECT ANSWER✔✔-
Start where you are
What is the definition of value? - CORRECT ANSWER✔✔- The perceived benefits,
usefulness and importance of something co-created through an active collaboration between
providers, consumers and other organizations
Which of the 4 Dimensions deals with other organisations? - CORRECT ANSWER✔✔-
Partners and Suppliers
Which practice do you associate with the word "seamless"? - CORRECT ANSWER✔✔-
Supplier management
Who should authorize a change? - CORRECT ANSWER✔✔- The appropriate change
authority
Which practice deals with service interruptions? - CORRECT ANSWER✔✔- Incident
management
