C429 WGU QUESTIONS AND ANSWERS
values - Answers-mission, vision and values are collectively developed
clarity - Answers-specific desired behaviors are advertised to potential associates and
explicitly taught
Resonsiveness - Answers-the responses given by management to associate queries
and request
Modeling - Answers-the behavior of management is consistent with mission, vision, and
values
Audit - Answers-systematic examination of a company's checks and balances
Correction - Answers-when necessary, management implements a graduated corrective
response that usually includes warnings, retraining
Cultural Leadership - Answers-Primary way in which leaders influence norms and
values to build a high-performance culture
Establish the BEST place to give care in return to receive care.
Measuring and continuously improving the HCO's cultuer
implementing responsive leadership to build and sustain the culture
Establishing a program to respond to resistance and protect against damage.
Reactions - Answers-the leader should be satisfied with the development activities that
are offered
Accountability and corporate design - Answers-where it's explicit in the team, and it
goes back to integrate an array of optimal services that are aimed at the community.
Governing Board - Answers-Must establish a strategic direction for the healthcare
organization that meet stakeholder needs and resolves conflicting views
Governing Board critical functions - Answers-FOR profit organizations
Maintain management capability
Establish the mission and vision and values
Approve corporate strategy and annual implementation
,Ensure quality of clinical care
Monitor performance against plans and budgets
improve board performance
Trustee - Answers-members of a governing board of a NOT-For-Profit HCO
Individuals who volunteer their time to the organization
Their only compensation is the satisfacation they achieve from work
Governing Board examples - Answers-Selecting a CEO
Evaluate executive performance
Establish senior management compensation
Review compensation and bonus programs for all managers
Revise mission/vison/values
Meet with medical staff leadership
Learning - Answers-the leader should be able to recite and be able to facilitate and
create this culture because it's what has been taught
transfer - Answers-the leader should be able to apply the learning
Results - Answers-the learning should improve mission achievement measured in the
unit's operational scorecard
evidence-based management - Answers-operational infrastructure whose purpose in to
ensure that the HCO array of services.
boundary spanning
effectively designed
Aligned, integrated
continuously improved
boundary spanning - Answers-links to and coordinates the organization with key
elements in the external environment
Ex: flu season : hire more staff get more supplies
, Knowledge management - Answers-the implementing of systems and practices to
increase the sharing of knowledge and information throughout an organization
Hold a retreat for annual environmental assessments
forcasting data - Answers-Forming estimates and approximations (predictions)
regarding: Future trends in cost, quality or access
Benchmarking - Answers-Gathering data for your organization and comparing it with
data and rates from other organizations
ensuring accurate diagnosis - Answers-selects effective care leaders monitors their
effectiveness provides training to maintain and improve clinical skills.
Supports responsive listening to patients' needs
Provides diagnostic clinical support services
Heuristic - Answers-refers to diagnostic techniques or research
Systematically employing a trial-and-error mechanism that recognizes uncertainty
Proceeds cyclically as more information is gathered
safe - Answers-minimize risk and unanticipated outcomes
Ex: training, hand hygiene, patient fall precautions
Effective - Answers-Provide treatments that meet desired outcomes
EX; Guidelines for preventive screening
Guidelines for diagnostic testing
Patient centered - Answers-coordinate care that is individualized
EX: Advance directives, Interpreters
Timely - Answers-provide the right treatment at the right time
Efficient - Answers-achieving quality with lowest cost
Equitable - Answers-Ensure that all persons have equal access to best treatment
Ex: Uncompensated care, Community outreach
values - Answers-mission, vision and values are collectively developed
clarity - Answers-specific desired behaviors are advertised to potential associates and
explicitly taught
Resonsiveness - Answers-the responses given by management to associate queries
and request
Modeling - Answers-the behavior of management is consistent with mission, vision, and
values
Audit - Answers-systematic examination of a company's checks and balances
Correction - Answers-when necessary, management implements a graduated corrective
response that usually includes warnings, retraining
Cultural Leadership - Answers-Primary way in which leaders influence norms and
values to build a high-performance culture
Establish the BEST place to give care in return to receive care.
Measuring and continuously improving the HCO's cultuer
implementing responsive leadership to build and sustain the culture
Establishing a program to respond to resistance and protect against damage.
Reactions - Answers-the leader should be satisfied with the development activities that
are offered
Accountability and corporate design - Answers-where it's explicit in the team, and it
goes back to integrate an array of optimal services that are aimed at the community.
Governing Board - Answers-Must establish a strategic direction for the healthcare
organization that meet stakeholder needs and resolves conflicting views
Governing Board critical functions - Answers-FOR profit organizations
Maintain management capability
Establish the mission and vision and values
Approve corporate strategy and annual implementation
,Ensure quality of clinical care
Monitor performance against plans and budgets
improve board performance
Trustee - Answers-members of a governing board of a NOT-For-Profit HCO
Individuals who volunteer their time to the organization
Their only compensation is the satisfacation they achieve from work
Governing Board examples - Answers-Selecting a CEO
Evaluate executive performance
Establish senior management compensation
Review compensation and bonus programs for all managers
Revise mission/vison/values
Meet with medical staff leadership
Learning - Answers-the leader should be able to recite and be able to facilitate and
create this culture because it's what has been taught
transfer - Answers-the leader should be able to apply the learning
Results - Answers-the learning should improve mission achievement measured in the
unit's operational scorecard
evidence-based management - Answers-operational infrastructure whose purpose in to
ensure that the HCO array of services.
boundary spanning
effectively designed
Aligned, integrated
continuously improved
boundary spanning - Answers-links to and coordinates the organization with key
elements in the external environment
Ex: flu season : hire more staff get more supplies
, Knowledge management - Answers-the implementing of systems and practices to
increase the sharing of knowledge and information throughout an organization
Hold a retreat for annual environmental assessments
forcasting data - Answers-Forming estimates and approximations (predictions)
regarding: Future trends in cost, quality or access
Benchmarking - Answers-Gathering data for your organization and comparing it with
data and rates from other organizations
ensuring accurate diagnosis - Answers-selects effective care leaders monitors their
effectiveness provides training to maintain and improve clinical skills.
Supports responsive listening to patients' needs
Provides diagnostic clinical support services
Heuristic - Answers-refers to diagnostic techniques or research
Systematically employing a trial-and-error mechanism that recognizes uncertainty
Proceeds cyclically as more information is gathered
safe - Answers-minimize risk and unanticipated outcomes
Ex: training, hand hygiene, patient fall precautions
Effective - Answers-Provide treatments that meet desired outcomes
EX; Guidelines for preventive screening
Guidelines for diagnostic testing
Patient centered - Answers-coordinate care that is individualized
EX: Advance directives, Interpreters
Timely - Answers-provide the right treatment at the right time
Efficient - Answers-achieving quality with lowest cost
Equitable - Answers-Ensure that all persons have equal access to best treatment
Ex: Uncompensated care, Community outreach
