NECI 911 DISPATCH CERTIFICATE TEST
QUESTIONS AND ANSWERS
Code mmof mmEthics mm- mm✔✔Set mmboundaries mmbefore mmany mmunwanted mmevents
mmoccur
Values mm- mm✔✔Belief, mmmission, mmgoals mmor mma mmphilosophy mmthat mmis mmreally
mmmeaningful
Values mmof mma mm911 mmAgency mm- mm✔✔Continuous mmimprovement, mmcaller
mmsatisfaction, mmemployee mmdevelopment, mminnovation, mmmaximize mmutilization mmof
mmresources, mmand mmcommitment mmto mmthe mmcommunity
Ethics mm- mm✔✔The mmword mmoriginates mmfrom mmthe mmGreek mmword mm"ethikos"
mmmeaning mmmoral mmor mmshowing mmmoral mmcharacter
Two mmAspects mmof mmEthics mm- mm✔✔1. mmThe mmability mmto mmdiscern mmright mmfrom
mmwrong, mmgood mmfrom mmevil mmand mmproprietary mmfrom mmin-proprietary
2. mmThe mmcommitment mmto mmdo mmwhat mmis mmright mmgood mmand mmproper
liability mm- mm✔✔Legal mmresponsibility mmfor mman mmaction
Vicarious mmLiability mm- mm✔✔A mmlegal mmconcept mmthat mmholds mmsomeone mmliable
mmfor mmtheir mmactions mmand mmfor mmthe mmactions, mminactions, mmerrors mmand
mmomissions mmof mmthose mmemployees mmthey mmsupervise
Standard mmof mmCare mm- mm✔✔Reasonable mmactions, mmunder mmthe mmcircumstances,
mmin mmcomparison mmto mmthe mmactions mmof mmothers mmwith mmsimilar mmtraining mmand
mmdirection mmin mma mmgiven mmsituation. mmFailure mmto mmmeet mmthe mmstandard mmof
mmcare mmis mma mmbreach mmof mmduty mmand mma mmcomponent mmof mmnegligence.
9-1-1 mmStandard mmof mmCare mm- mm✔✔1. mmpolicies mmand mmprocedures
2. mmState mmand mmfederal mmlaws
3. mmProfessional mmstandards mmwithin mmthe mm9-1-1 mmprofession
Negligence mm- mm✔✔Failure mmto mmexercise mmthe mmdegree mmof mmcare mmconsidered
mmreasonable mm(under mmthe mmcircumstances) mmresulting mmin mman mmunknown
mmintended mminjury mmto mmanother mmperson
, Negligence mmis mmthe mmresult mmof... mm- mm✔✔Carelessness, mmforgetfulness, mmand
mmattentive, mmindifferent, mmand mmlax
True mmor mmFalse: mmintent mmto mmharm mmis mmnot mmrequired mmto mmprove
mmnegligence mm- mm✔✔True
Four mmComponents mmof mmNegligence mm- mm✔✔1. mmduty mmto mmperform
2. mmBreach mmof mmduty
3. mmProximate mmcause mm
4. mmDamages
Gross mmNegligence mm- mm✔✔When mmsomeone...
- mmdeliberately mmneglects mmto mmperform mmtheir mmprescribed mmduty
- mmbehaves mmin mma mmmanner mmcontrary mmto mmestablished mmpolicy mmand
mmprocedure, mmtraining mmprocedures mmor mmother mmlaws, mmordinances, mmrules mmor
mmregulations
Three mmtypes mmof mmlaw mm- mm✔✔1. mmConstitutional
2. mmcriminal
3. mmCivil
Constitution mmthree mmbranches mm- mm✔✔1. mmExecutive
2. mmLegislative
3. mmJudiciary
Contract mmLaw mm- mm✔✔Legally mmbinding mmexchange mmof mmpromises mmor
mmagreement mmbetween mmparties mmthat mmthe mmlaw mmwill mmenforce
Tort mmLaw mm- mm✔✔Negligence, mmnuisance, mmdefamation, mminternational
mmthoughts, mmstatuary mmtowards, mmeconomic mmtowards mmand mmcompetition mmlaw
Property mmLaw mm- mm✔✔Property mmdesignates mmthose mmthings mmthat mmare
mmcommonly mmrecognized mmas mmbeing mmthe mmpossession mmof mma mmperson mmor
mmgroup. mmImportant mmtypes mmof mmproperty mminclude mmreal mmproperty, mmpersonal
mmproperty, mmand mmintellectual mmproperty
Family mmLaw mm- mm✔✔Area mmof mmlaw mmthat mmdeals mmwith mmmarriage, mmcivil
mmunions, mmdomestic mmpartners, mmabuse, mmlegitimacy, mmadoption, mmabduction,
mmdivorce, mmcustody, mmproperty mmsettlements, mmvisitation mmand mmawards
Tort mmLaw mm- mm✔✔Most mmlikely mmto mmaffect mm9-1-1 mmpersonnel— mmis mma
mmnegligence mmsuit mmalleging mma mmfailure mmto mmmeet mma mmstandard mmof mmcare
Prima mmFacie mmCase mmof mmNegligence mm- mm✔✔1. mmDefendant mmmust mmhave
mmowned mma mmduty mmto mmthe mmplaintiff
QUESTIONS AND ANSWERS
Code mmof mmEthics mm- mm✔✔Set mmboundaries mmbefore mmany mmunwanted mmevents
mmoccur
Values mm- mm✔✔Belief, mmmission, mmgoals mmor mma mmphilosophy mmthat mmis mmreally
mmmeaningful
Values mmof mma mm911 mmAgency mm- mm✔✔Continuous mmimprovement, mmcaller
mmsatisfaction, mmemployee mmdevelopment, mminnovation, mmmaximize mmutilization mmof
mmresources, mmand mmcommitment mmto mmthe mmcommunity
Ethics mm- mm✔✔The mmword mmoriginates mmfrom mmthe mmGreek mmword mm"ethikos"
mmmeaning mmmoral mmor mmshowing mmmoral mmcharacter
Two mmAspects mmof mmEthics mm- mm✔✔1. mmThe mmability mmto mmdiscern mmright mmfrom
mmwrong, mmgood mmfrom mmevil mmand mmproprietary mmfrom mmin-proprietary
2. mmThe mmcommitment mmto mmdo mmwhat mmis mmright mmgood mmand mmproper
liability mm- mm✔✔Legal mmresponsibility mmfor mman mmaction
Vicarious mmLiability mm- mm✔✔A mmlegal mmconcept mmthat mmholds mmsomeone mmliable
mmfor mmtheir mmactions mmand mmfor mmthe mmactions, mminactions, mmerrors mmand
mmomissions mmof mmthose mmemployees mmthey mmsupervise
Standard mmof mmCare mm- mm✔✔Reasonable mmactions, mmunder mmthe mmcircumstances,
mmin mmcomparison mmto mmthe mmactions mmof mmothers mmwith mmsimilar mmtraining mmand
mmdirection mmin mma mmgiven mmsituation. mmFailure mmto mmmeet mmthe mmstandard mmof
mmcare mmis mma mmbreach mmof mmduty mmand mma mmcomponent mmof mmnegligence.
9-1-1 mmStandard mmof mmCare mm- mm✔✔1. mmpolicies mmand mmprocedures
2. mmState mmand mmfederal mmlaws
3. mmProfessional mmstandards mmwithin mmthe mm9-1-1 mmprofession
Negligence mm- mm✔✔Failure mmto mmexercise mmthe mmdegree mmof mmcare mmconsidered
mmreasonable mm(under mmthe mmcircumstances) mmresulting mmin mman mmunknown
mmintended mminjury mmto mmanother mmperson
, Negligence mmis mmthe mmresult mmof... mm- mm✔✔Carelessness, mmforgetfulness, mmand
mmattentive, mmindifferent, mmand mmlax
True mmor mmFalse: mmintent mmto mmharm mmis mmnot mmrequired mmto mmprove
mmnegligence mm- mm✔✔True
Four mmComponents mmof mmNegligence mm- mm✔✔1. mmduty mmto mmperform
2. mmBreach mmof mmduty
3. mmProximate mmcause mm
4. mmDamages
Gross mmNegligence mm- mm✔✔When mmsomeone...
- mmdeliberately mmneglects mmto mmperform mmtheir mmprescribed mmduty
- mmbehaves mmin mma mmmanner mmcontrary mmto mmestablished mmpolicy mmand
mmprocedure, mmtraining mmprocedures mmor mmother mmlaws, mmordinances, mmrules mmor
mmregulations
Three mmtypes mmof mmlaw mm- mm✔✔1. mmConstitutional
2. mmcriminal
3. mmCivil
Constitution mmthree mmbranches mm- mm✔✔1. mmExecutive
2. mmLegislative
3. mmJudiciary
Contract mmLaw mm- mm✔✔Legally mmbinding mmexchange mmof mmpromises mmor
mmagreement mmbetween mmparties mmthat mmthe mmlaw mmwill mmenforce
Tort mmLaw mm- mm✔✔Negligence, mmnuisance, mmdefamation, mminternational
mmthoughts, mmstatuary mmtowards, mmeconomic mmtowards mmand mmcompetition mmlaw
Property mmLaw mm- mm✔✔Property mmdesignates mmthose mmthings mmthat mmare
mmcommonly mmrecognized mmas mmbeing mmthe mmpossession mmof mma mmperson mmor
mmgroup. mmImportant mmtypes mmof mmproperty mminclude mmreal mmproperty, mmpersonal
mmproperty, mmand mmintellectual mmproperty
Family mmLaw mm- mm✔✔Area mmof mmlaw mmthat mmdeals mmwith mmmarriage, mmcivil
mmunions, mmdomestic mmpartners, mmabuse, mmlegitimacy, mmadoption, mmabduction,
mmdivorce, mmcustody, mmproperty mmsettlements, mmvisitation mmand mmawards
Tort mmLaw mm- mm✔✔Most mmlikely mmto mmaffect mm9-1-1 mmpersonnel— mmis mma
mmnegligence mmsuit mmalleging mma mmfailure mmto mmmeet mma mmstandard mmof mmcare
Prima mmFacie mmCase mmof mmNegligence mm- mm✔✔1. mmDefendant mmmust mmhave
mmowned mma mmduty mmto mmthe mmplaintiff
