2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
WGU C215 Operations Management -
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
Questions and Correct Answers the Latest
Update and Recommended Version
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
→ Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes.
The higher the range of Cpk, the improved is the ability of the process to complete its
necessities. Uses both the process variability and the process specifications to determine
whether the process is "capable."
→ Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward
six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
→ Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions.
→ Design Capacity
The capacity a firm expects to achieve given its current operating constraints.
→ Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to
suppliers, and many other factors.
→ Location Analysis
A type of process used to produce a large volume of a standardized product.
→ Line Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications.
→ Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
→ Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product.
→ Continuous Processes
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
Longest task in the process.
→ Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
→ Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers.
→ Output/Input Control
The net increase created during the transformation of inputs into final outputs.
→ Value-Added
Layouts that combine characteristics of process and product layouts.
→ Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together.
→ Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements.
→ Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of
departments.
1|Page| GradeA+ | 2 0 0 2 5
, 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
→ From-To Matrix
Schematic showing the placement of resources in a facility.
→ Block Plan
The average of the observation times for each of the work elements.
→ Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence.
→ Normal Time
The length of time it should take a qualified worker using appropriate process and tools to
complete a specific job, allowing time for personal fatigue and unavoidable delays.
→ Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and
continuous improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for people.
→ Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced.
→ Kanban card
A philosophy of neverending improvement.
1|Page| GradeA+ | 2 0 0 2 5
WGU C215 Operations Management -
Objective Assessment Prep Guide &
Terminologies Combo Study Guide
Questions and Correct Answers the Latest
Update and Recommended Version
1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
→ Total Quality Management (TQM) Philosophy
Basic function of Six Sigma. Measures the process potential and performance of processes.
The higher the range of Cpk, the improved is the ability of the process to complete its
necessities. Uses both the process variability and the process specifications to determine
whether the process is "capable."
→ Process Capability Index (Cpk)
A disciplined, data-driven approach and methodology for eliminating defects (driving toward
six standard deviations between the mean and the nearest specification limit) in any process -
from manufacturing to transactional and from product to service.
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
→ Six Sigma
The theoretical maximum output of a system in a given period under ideal conditions.
→ Design Capacity
The capacity a firm expects to achieve given its current operating constraints.
→ Effective Capacity
proximity to customers, transportation, source of labor, community attitude, proximity to
suppliers, and many other factors.
→ Location Analysis
A type of process used to produce a large volume of a standardized product.
→ Line Processes
A type of process used to produce a small quantity of products in groups or batches based on
customer orders or specifications.
→ Batch Processes
A type of process used to make a one-at-a-time product exactly to customer specifications.
→ Project Processes
A type of process that operates continually to produce a high volume of a fully standardized
product.
→ Continuous Processes
1|Page| GradeA+ | 2 0 0 2 5
,2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
Longest task in the process.
→ Bottleneck
A type of automated system that combines the flexibility of intermittent operations with the
efficiency of continuous operations.
→ Flexible Manufacturing System (FMS)
A technique for monitoring the flow of jobs between work centers.
→ Output/Input Control
The net increase created during the transformation of inputs into final outputs.
→ Value-Added
Layouts that combine characteristics of process and product layouts.
→ Hybrid Layouts
Table that reflects opinions of managers with regard to the importance of having any two
departments close together.
→ Relationship Chart (REL)
The shortest distance between two locations using north-south and east-west movements.
→ Rectilinear Distance
Table that gives the number of trips or units of product moved between any pair of
departments.
1|Page| GradeA+ | 2 0 0 2 5
, 2 0 2 4 /2025 | © copyright | This work may not be copied for profit gain Excel!
→ From-To Matrix
Schematic showing the placement of resources in a facility.
→ Block Plan
The average of the observation times for each of the work elements.
→ Mean Observed Times
The mean observed time multiplied by the performance rating factor by the frequency of
occurrence.
→ Normal Time
The length of time it should take a qualified worker using appropriate process and tools to
complete a specific job, allowing time for personal fatigue and unavoidable delays.
→ Standard Time
A philosophy designed to achieve high-volume production through elimination of waste and
continuous improvement. Based on a "pull" system rather than a "push" system. The three
elements are just-in-time manufacturing, total quality management, and respect for people.
→ Just-in-Time (JIT)
A card that specifies the exact quantity of product that needs to be produced.
→ Kanban card
A philosophy of neverending improvement.
1|Page| GradeA+ | 2 0 0 2 5
