JACKLINE
FRHD*3400 Final Exam With Questions And 100% ALL SURE ANSWERS
Terms in this set (125)
- Identify key emotions tentatively
- Feedback to clarify affective experience
- Can be brief
Reflection of feeling
- Combine with paraphrasing and summarizing
- People who have a heart time talking about feelings can describe where they feel the
emotion.
o Where is that physical tension sitting
FRHD*3400 Final Exam
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, - Create a space for your clients to talk about feelings
- Feelings underlie what is going on
Shifts focus from problem solving
- Slows down pace of interview
- Content vs. Feeling?
- When might it be inappropriate to reflect feeling?: If it may make it worse for them or us
- People are constantly expressing emotions verbally and non-verbally
Feelings
- General social conversation usually ignores feelings unless they are especially prominent
- Thus, many of us are trained not to focus on the other person's emotional experience
- Emotions in social settings are usually ignored
Feelings are layered, like an onion
- Emotional tones such as confused, lost, or frustrated;
- Or direct and forthright with a single clear emotion
- Listen and invite more reflection - reveals underlying complex and maybe conflicting
emotions
- Focus on content and clarifies what has been communicated
Paraphrasing - Spoken content
- How do you hear it?
FRHD*3400 Final Exam
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, - Focus on the underlying emotion and helps client make his or her emotional life more explicit
and clear
Reflecting Feeling
- Unspoken content
- How do you see, hear, recognize it?
- Shame as a learned emotion
Culture and Emotion - Some cultures reserved other more flamboyant
- May miss exaggerate emotional expression across cultures, content
Self-reflection
o Are you comfortable with emotional expression?
o Did you grow up talking about your feeling/expressing emotions openly?
- Be aware of how you are feeling vs. how your client may be feeling
- "It sounds to me like you are feeling ____ , am I hearing you correctly?"
- Use your voice and your body language/posture:
o Softer voice, leaning forward for fear, shame, sadness
o More firmness for anger, disgust, dismay
o Congruent facial expressions
How to begin
- Reflect the intensity
o Use words "I hear you are really angry about that"
o Scale "On a scale of 1 to 10 sounds like your anger level is very high. Where would you put
it?"
- Make it tentative
o Being tentative allows client space to correct you
- Expressing opinion vs. reflecting feeling
o "I feel that "
o "I feel. "
FRHD*3400 Final Exam
3/32
, - Primary emotions—sad, mad, glad, scared—as a mnemonic for memory, but two more need to
be added—disgust and surprise
Observing the Verbal and Non-verbal Language
of Emotions - Counselling tends to focus on these the most
- Surprise can be a very diverse emotion depending on what is happening in the moment
- Sad/unhappy, mad/angry, scared/fear are also the center of much of the work we do in
counseling and therapy
- Sadness can lead to depression, which leads to a cycle of inaction.
- Although anger sometimes motivates people toward positive ends and against oppression,
all too often it leads to impulsive behavior that is destructive of self and others
- Fear is related to anxiety, phobias, and an avoidant personality style.
- The so-called "negative" emotions of sad/mad/fear are primarily located in the limbic system.
- Anger often leads us to action. Emotional regulation of anger leads to impulse control and
less acting out.
Expanding Emotional Vocabulary
- Combined with the strengths of the prefrontal cortex and the anterior cingulate cortex, anger
is often useful in motivating us to combat unfairness, bullying, and other forms of oppression,
but in a playful manner.
- Disgust is thought to have evolved as a way to ensure avoidance of unhealthy objects,
particularly when we recognize a "disgusting" odor.
- Two examples related to surprise are shock and wonder, one often negative, the other
usually positive
- An interesting nonverbal measure of the accuracy of your intervention is the recognition
response.
o Ex. You will see some clients look down briefly, sometimes with an embarrassed look. You
likely have reminded them of something they know is right.
FRHD*3400 Final Exam
4/32
FRHD*3400 Final Exam With Questions And 100% ALL SURE ANSWERS
Terms in this set (125)
- Identify key emotions tentatively
- Feedback to clarify affective experience
- Can be brief
Reflection of feeling
- Combine with paraphrasing and summarizing
- People who have a heart time talking about feelings can describe where they feel the
emotion.
o Where is that physical tension sitting
FRHD*3400 Final Exam
1/32
, - Create a space for your clients to talk about feelings
- Feelings underlie what is going on
Shifts focus from problem solving
- Slows down pace of interview
- Content vs. Feeling?
- When might it be inappropriate to reflect feeling?: If it may make it worse for them or us
- People are constantly expressing emotions verbally and non-verbally
Feelings
- General social conversation usually ignores feelings unless they are especially prominent
- Thus, many of us are trained not to focus on the other person's emotional experience
- Emotions in social settings are usually ignored
Feelings are layered, like an onion
- Emotional tones such as confused, lost, or frustrated;
- Or direct and forthright with a single clear emotion
- Listen and invite more reflection - reveals underlying complex and maybe conflicting
emotions
- Focus on content and clarifies what has been communicated
Paraphrasing - Spoken content
- How do you hear it?
FRHD*3400 Final Exam
2/32
, - Focus on the underlying emotion and helps client make his or her emotional life more explicit
and clear
Reflecting Feeling
- Unspoken content
- How do you see, hear, recognize it?
- Shame as a learned emotion
Culture and Emotion - Some cultures reserved other more flamboyant
- May miss exaggerate emotional expression across cultures, content
Self-reflection
o Are you comfortable with emotional expression?
o Did you grow up talking about your feeling/expressing emotions openly?
- Be aware of how you are feeling vs. how your client may be feeling
- "It sounds to me like you are feeling ____ , am I hearing you correctly?"
- Use your voice and your body language/posture:
o Softer voice, leaning forward for fear, shame, sadness
o More firmness for anger, disgust, dismay
o Congruent facial expressions
How to begin
- Reflect the intensity
o Use words "I hear you are really angry about that"
o Scale "On a scale of 1 to 10 sounds like your anger level is very high. Where would you put
it?"
- Make it tentative
o Being tentative allows client space to correct you
- Expressing opinion vs. reflecting feeling
o "I feel that "
o "I feel. "
FRHD*3400 Final Exam
3/32
, - Primary emotions—sad, mad, glad, scared—as a mnemonic for memory, but two more need to
be added—disgust and surprise
Observing the Verbal and Non-verbal Language
of Emotions - Counselling tends to focus on these the most
- Surprise can be a very diverse emotion depending on what is happening in the moment
- Sad/unhappy, mad/angry, scared/fear are also the center of much of the work we do in
counseling and therapy
- Sadness can lead to depression, which leads to a cycle of inaction.
- Although anger sometimes motivates people toward positive ends and against oppression,
all too often it leads to impulsive behavior that is destructive of self and others
- Fear is related to anxiety, phobias, and an avoidant personality style.
- The so-called "negative" emotions of sad/mad/fear are primarily located in the limbic system.
- Anger often leads us to action. Emotional regulation of anger leads to impulse control and
less acting out.
Expanding Emotional Vocabulary
- Combined with the strengths of the prefrontal cortex and the anterior cingulate cortex, anger
is often useful in motivating us to combat unfairness, bullying, and other forms of oppression,
but in a playful manner.
- Disgust is thought to have evolved as a way to ensure avoidance of unhealthy objects,
particularly when we recognize a "disgusting" odor.
- Two examples related to surprise are shock and wonder, one often negative, the other
usually positive
- An interesting nonverbal measure of the accuracy of your intervention is the recognition
response.
o Ex. You will see some clients look down briefly, sometimes with an embarrassed look. You
likely have reminded them of something they know is right.
FRHD*3400 Final Exam
4/32
