Apco Public Safety Telecommunicator 1
Questions And Answers
Ethics involves an individual's personal, professional, and organizational rules of conduct.
True
True/False:
The three primary disciplines of public safety communications are law enforcement
communications, fire service communications, and emergency management
communications. False
True/False:
The term "vital services" defines the primary functions or tasks of public safety
communications systems. True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
Quality Assurance programs in the PSAP include actions taken to ensure that standards
and procedures are met and followed. True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question.
True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
When called upon to testify in a legal case, keep answers simple, and if at possible answer
yes or no. True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. False
True/False:
An observation is based on assumptions and an inference is based on facts. False
True/False:
As part of customer service, callers expect to talk to a professional, be treated with
courtesy, and speak to a person who can solve their problem. True
Questions And Answers
Ethics involves an individual's personal, professional, and organizational rules of conduct.
True
True/False:
The three primary disciplines of public safety communications are law enforcement
communications, fire service communications, and emergency management
communications. False
True/False:
The term "vital services" defines the primary functions or tasks of public safety
communications systems. True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
Quality Assurance programs in the PSAP include actions taken to ensure that standards
and procedures are met and followed. True
True/False:
A policy is a guide to action, and a procedure is a guide to thinking. False
True/False:
Because the telecommunicator cannot see callers on the phone, nonverbal communication
plays no part in handling public safety calls for service. False
True/False:
A question that cannot be answered "yes" or "no" is referred to as an open-ended question.
True
True/False:
, Apco Public Safety Telecommunicator 1
Questions And Answers
When called upon to testify in a legal case, keep answers simple, and if at possible answer
yes or no. True
True/False:
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing. False
True/False:
An observation is based on assumptions and an inference is based on facts. False
True/False:
As part of customer service, callers expect to talk to a professional, be treated with
courtesy, and speak to a person who can solve their problem. True
