Questions and CORRECT Answers
bilateral agreement - CORRECT ANSWER✔✔- international agreements made between two
countries; can include restrictions on airports that can be served by flights, flight frequency,
and size and seat capacity of airplanes
charter (motor coach) - CORRECT ANSWER✔✔- pre-existing group secures the services of
the bus at a reduced price; group members may belong to a particular club or organization, or
may simply form as the result of a common interest in travelling to a destination at a reduced
cost
e-ticket - CORRECT ANSWER✔✔- mobile friendly ticket on a mobile device that can be
scanned by many ticket readers
commercial food service - CORRECT ANSWER✔✔- serves the public and is available to
anyone wanting to eat out; e.g. include restaurants, clubs, bars, and fast food places
non-commercial food service - CORRECT ANSWER✔✔- is found in places where food
service isn't the main business and there is a captive audience for these services; e.g. inclujde
sports arenas, museums, historic sites, special events, recreational camps, airlines, and movie
theatres
how is non-commercial different from commercial food service? - CORRECT
ANSWER✔✔- 1. more regular working hours in non-commercial vs commercial food
services jobs
2. non-commercial food service workers receive holidays off
full-service restaurant - CORRECT ANSWER✔✔- customers sit down, have their orders
taken and then are served; includes Haute cuisine, fine dining and dining
Haute cuisine - CORRECT ANSWER✔✔- elegant expensive style of restaurant, staff is
well-trained and plentiful, fresh ingredients are used and usually there is a wine cellar
,fine dining - CORRECT ANSWER✔✔- elegant service just not has fancy as a haute cuisine
restaurant; don't have as many levels of wait staff
dining - CORRECT ANSWER✔✔- growing category due to increasing demand for more
casual dining and fresh eclectic or fusion foods; this is the largest grouping of full service
restaurants that includes bistros, cafes, tratorrias, pubs, family style, speciality, ethnic, theme,
and buffet
limited service restaurants - CORRECT ANSWER✔✔- food service that involves little or no
table service available; customers order and pick up their own food and often clear their own
table; commonly these are fast food restaurants but this grouping also includes cafeterias,
takeout, and food courts, the key is usually self service
fast food restaurants - CORRECT ANSWER✔✔- high speed service, high customer
turnover, disposable utensils/plates/cups, etc., limited menus, controlled portion sizes,
customers serve themselves, many are franchises, and assembly line food production occurs
drinking establishments - CORRECT ANSWER✔✔- includes bars, taverns, pubs, cocktail
lounges, and nightclubs; some of these may be self service while others may be full service
main factors that have led to the success of fast foods - CORRECT ANSWER✔✔- 1. the
discovery of frozen foods
2. the rise in automobile ownership and travel by same
3. franchising
4. the faster pace of life and the time poverty we experience regularly
tourism sales dependent - CORRECT ANSWER✔✔- earn more than 50% of their sales
revenue from tourists; if the tourist business dried up, these restaurants wouldn't be profitable
tourism profit dependent - CORRECT ANSWER✔✔- earn 20-50% of their sales revenue
from tourists so they couldn't be profitable without tourists; most restaurants fit into this
category
resident sales dependent - CORRECT ANSWER✔✔- earn less than 20% of their sales
revenue from tourists; these restaurants may profit from tourist dollars but can operate
, without them; success is easier in big cities than smaller ones due to the high number of
potential customers to draw from
environmental concerns (food & bev industry) - CORRECT ANSWER✔✔- -minimizing the
use of plastics and styrofoam which take years to decompose - biodegradable containers are
popular
-restaurants using products raised and grown locally to reduce carbon emissions
-organically grown food
takeout - CORRECT ANSWER✔✔- -"home meal replacement" and includes vending
machines
-takeout restaurants offer the best chance for success among new ventures
-leads to more quick service meals and buying prepared food from grocery outlets or takeout
vendors
casual dining - CORRECT ANSWER✔✔- due to less discretionary income, casual dining is
replacing fine dining, and restaurants are becoming smaller and more intimate to be profitable
dining out with children - CORRECT ANSWER✔✔- availability of a kids menu is very
important if restaurants wish to encourage the presence of young diners and families
social media (food & bev industry) - CORRECT ANSWER✔✔- educated and vocal
customers have greater access to travel; combined with the explosion of media, consumers
are increasingly knowledgeable and sophisticated about food
independent/individual ownership - CORRECT ANSWER✔✔- private ownership of a
restaurant where properties are operated as individual proprietorships
-in some cases, private investors but into a property which could make it a joint venture
multi-unit corporate ownership - CORRECT ANSWER✔✔- similar to corporate chain
ownership in the lodging industry, a single headquarters runs a series of restaurants in a city
or across a country
-headquarters gives leadership, control and planning for each restaurant