Cintas SSR Certification - Customer Retention | Questions and Correct Answers | Latest Update 2024/2025 | 100% PASS

Cintas SSR Certification - Customer Retention | Questions and Correct Answers | Latest Update 2024/2025 | 100% PASS What is the transition of trust? - Answer -The SSR and sales rep are present during the first service of the account and have the responsibility of ensuring the customer's needs are met when transferred from the sales rep to the SSR What are the main actions of the customer coaching portion of the Onboarding process? - Answer -SSR reviews the invoice and turn-in history with the contact to ensure the customer is maximizing the value of the program while also building trust in Cintas' processes ROLE PLAY - What is this service charge on the invoice? - Answer -The service charge consists of everything that goes into servicing your account, it takes into account factors such as maintaining our trucks, gas, the time it takes to service your account, my salary, and so onWhy is our market reputation so important? - Answer -WOM - Customer tells 11 people when they have a problem or bad experience. This is known as the 11 to 3 phenomenon