SPCH 100 Final Exam questions well
answered graded A+
acknowledgment - correct answer ✔✔2nd level of interpersonal confirmation; communication that you
hear and understand anothers feelings and thoughts
arbitrator - correct answer ✔✔outside third party who has the authority to make a decision on a conflict
between two or more people
bracketing - correct answer ✔✔identifying and setting aside for later discussion the issues peripheral to
a current conflict
confirmation - correct answer ✔✔the expressed valuing of another person
communication climate - correct answer ✔✔the overall feeling or emotional mood between people
conflict - correct answer ✔✔The expression by people who depend on each other of different views,
interests, or goals and the perception of differences as incompatible or in
opposition.
covert conflict - correct answer ✔✔conflict that is expressed indirectly; generally more difficult to
manage constructively than overt conflict
endorsement - correct answer ✔✔3rd level of interpersonal confirmation; the communication of
acceptance of anothers thoughts and feelings
ethnocentrism - correct answer ✔✔the tendency to assume that one's own culture and way of life
represent the norm or are superior to all others
, flaming - correct answer ✔✔excessively insulting another person online, often using language that is
derogatory or obscene
grace - correct answer ✔✔granting forgiveness, putting aside ones own needs or saving face
lose-lose - correct answer ✔✔one of three orientations to conflict; assumes that everyone loses when
conflict occurs
mediator - correct answer ✔✔outside third party who facilitates discussion between two or more
parties who are in conflict but who does not have the power to make a decision
overt conflict - correct answer ✔✔conflict expressed directly and in a straightforward manner
recognition - correct answer ✔✔1st level of interpersonal confirmation; the communication of
awareness that another exists and is present
win-lose - correct answer ✔✔One of three orientations toward conflict; assumes that in any conflict one
person wins and the others lose.
win-win - correct answer ✔✔One of the three orientations to conflict; assumes that everyone involved
in a conflict can gain.
ambushing - correct answer ✔✔listening carefully for the purpose of attacking a speaker
defensive listening - correct answer ✔✔The perception of personal attacks, criticisms, or hostile
undertones in communication when none is intended.
environmental distraction - correct answer ✔✔in communication situations, any occurrence that
interferes with listening
hearing - correct answer ✔✔a physiological activity that occurs when sound waves hit our eardrums
answered graded A+
acknowledgment - correct answer ✔✔2nd level of interpersonal confirmation; communication that you
hear and understand anothers feelings and thoughts
arbitrator - correct answer ✔✔outside third party who has the authority to make a decision on a conflict
between two or more people
bracketing - correct answer ✔✔identifying and setting aside for later discussion the issues peripheral to
a current conflict
confirmation - correct answer ✔✔the expressed valuing of another person
communication climate - correct answer ✔✔the overall feeling or emotional mood between people
conflict - correct answer ✔✔The expression by people who depend on each other of different views,
interests, or goals and the perception of differences as incompatible or in
opposition.
covert conflict - correct answer ✔✔conflict that is expressed indirectly; generally more difficult to
manage constructively than overt conflict
endorsement - correct answer ✔✔3rd level of interpersonal confirmation; the communication of
acceptance of anothers thoughts and feelings
ethnocentrism - correct answer ✔✔the tendency to assume that one's own culture and way of life
represent the norm or are superior to all others
, flaming - correct answer ✔✔excessively insulting another person online, often using language that is
derogatory or obscene
grace - correct answer ✔✔granting forgiveness, putting aside ones own needs or saving face
lose-lose - correct answer ✔✔one of three orientations to conflict; assumes that everyone loses when
conflict occurs
mediator - correct answer ✔✔outside third party who facilitates discussion between two or more
parties who are in conflict but who does not have the power to make a decision
overt conflict - correct answer ✔✔conflict expressed directly and in a straightforward manner
recognition - correct answer ✔✔1st level of interpersonal confirmation; the communication of
awareness that another exists and is present
win-lose - correct answer ✔✔One of three orientations toward conflict; assumes that in any conflict one
person wins and the others lose.
win-win - correct answer ✔✔One of the three orientations to conflict; assumes that everyone involved
in a conflict can gain.
ambushing - correct answer ✔✔listening carefully for the purpose of attacking a speaker
defensive listening - correct answer ✔✔The perception of personal attacks, criticisms, or hostile
undertones in communication when none is intended.
environmental distraction - correct answer ✔✔in communication situations, any occurrence that
interferes with listening
hearing - correct answer ✔✔a physiological activity that occurs when sound waves hit our eardrums
