SPCH 210 Final Review questions with
verified solutions already passed
Problem solving - descriptive - correct answer ✔✔focus on how groups solve problems
Problem solving - functional - correct answer ✔✔Identifies key tasks
problem solving- prescriptive - correct answer ✔✔specific agendas and techniques
Fisher's descriptive approach - correct answer ✔✔1. orientation 2. conflict 3. emergence 4.
reinforcement (ambiguity in 1 and 3)
Types of conflict - destructive - correct answer ✔✔challenges the person
types of conflict - constructive - correct answer ✔✔challenges the information
sources of agreement - correct answer ✔✔1. chance 2. vote 3. compromise 4. decree
5 arbitration/mediation 6 consensus
Functional approach - 4 functions - correct answer ✔✔1. analysis 2. idea generation 3. evaluation
4 personal sensitivity
Prescriptive approach to problem solving - correct answer ✔✔Reflective Thinking Model
Dewey's Reflective Thinking Model - correct answer ✔✔1 Understand the charge, 2. Phrase the problem
statement 3. Research 4. Establish criteria 5. propose solutions 6 test against criteria 7.select the best
solution
, Criteria for rating solutions - correct answer ✔✔cost, feasibility, time, resources, possible negative
consequences, effectiveness, public acceptance
Group Delphi - correct answer ✔✔external authority assembles group, they never meet, only email,
pseudo-group
Nominal Group Technique - correct answer ✔✔one meeting in one day, all ideas
presented and considered, pseudo group
Group - correct answer ✔✔2 or more people, common goal, interact through communication, ideal size
5 or 7
Team - correct answer ✔✔highly organized group
Advantages of working in groups - correct answer ✔✔1. stimulates creativity 2. shared division on labor
3 more buy-in (satisfaction) with solution 4 maximizes strengths/minimizes weaknesses
Forms of agreement - correct answer ✔✔1. consensus 2. arbitration 3. compromise
Disadvantages of working in groups - correct answer ✔✔1. groupthink 2. one individual dominates 3.
personality conflicts 4. initial phase takes longer 5. logistics
individualistic culture - correct answer ✔✔competitive, focus on me
Collectivistic culture - correct answer ✔✔cooperative, focus on we
types of small groups - correct answer ✔✔1. Closed - only group members
2. Open - group members and audience
Committee - correct answer ✔✔non-experts, semiformal - informal, closed
verified solutions already passed
Problem solving - descriptive - correct answer ✔✔focus on how groups solve problems
Problem solving - functional - correct answer ✔✔Identifies key tasks
problem solving- prescriptive - correct answer ✔✔specific agendas and techniques
Fisher's descriptive approach - correct answer ✔✔1. orientation 2. conflict 3. emergence 4.
reinforcement (ambiguity in 1 and 3)
Types of conflict - destructive - correct answer ✔✔challenges the person
types of conflict - constructive - correct answer ✔✔challenges the information
sources of agreement - correct answer ✔✔1. chance 2. vote 3. compromise 4. decree
5 arbitration/mediation 6 consensus
Functional approach - 4 functions - correct answer ✔✔1. analysis 2. idea generation 3. evaluation
4 personal sensitivity
Prescriptive approach to problem solving - correct answer ✔✔Reflective Thinking Model
Dewey's Reflective Thinking Model - correct answer ✔✔1 Understand the charge, 2. Phrase the problem
statement 3. Research 4. Establish criteria 5. propose solutions 6 test against criteria 7.select the best
solution
, Criteria for rating solutions - correct answer ✔✔cost, feasibility, time, resources, possible negative
consequences, effectiveness, public acceptance
Group Delphi - correct answer ✔✔external authority assembles group, they never meet, only email,
pseudo-group
Nominal Group Technique - correct answer ✔✔one meeting in one day, all ideas
presented and considered, pseudo group
Group - correct answer ✔✔2 or more people, common goal, interact through communication, ideal size
5 or 7
Team - correct answer ✔✔highly organized group
Advantages of working in groups - correct answer ✔✔1. stimulates creativity 2. shared division on labor
3 more buy-in (satisfaction) with solution 4 maximizes strengths/minimizes weaknesses
Forms of agreement - correct answer ✔✔1. consensus 2. arbitration 3. compromise
Disadvantages of working in groups - correct answer ✔✔1. groupthink 2. one individual dominates 3.
personality conflicts 4. initial phase takes longer 5. logistics
individualistic culture - correct answer ✔✔competitive, focus on me
Collectivistic culture - correct answer ✔✔cooperative, focus on we
types of small groups - correct answer ✔✔1. Closed - only group members
2. Open - group members and audience
Committee - correct answer ✔✔non-experts, semiformal - informal, closed
